Not arguing mate, but as I suggested in my previous post, I received a completely different email.
Also, on a strictly pedantic note, I make 10 monthly payments of £74, but I'm being refunded £282.50)
In other words, City aren't refunding a Direct Debit. They're making a manual payment, which will vary for different seasoncard holders depending on Gold/Platinum and Adult/Senior Citizen.
It was the same principle when I was unable to attend the hastily rearranged West Ham game.
I contacted the Ticket Office, and I received a one-off manual payment within 48 hours.
The only difference now is that 40,000+ supporters are also expecting a manual one-off payment.
Are you sure your numbers are right mate?
I'm on the same direct debit scheme as you, 10 payments. I pay £87 a month and they're refunding me £274.
Still waiting for it as well. Not a penny yet.
Not sure your claim is correct as I haven't heard a peep other than the generic email weeks ago. I paid in full when purchased
There’s over 40,000 season ticket holders and each match is being refunded individually. That along with all the other tickets being refunded means that there’ll be over 300,000 transactions all done manually. It’s not surprising it’s taking several weeks.I've just re-read my email that I received on Tuesday re. refunds due but why in God's name does it take up to 15 working days to happen. That's 3 bloody weeks!!
I'm not blaming the club but the banking system. And it's not even the money per se but the bloody principle.
I've just re-read my email that I received on Tuesday re. refunds due but why in God's name does it take up to 15 working days to happen. That's 3 bloody weeks!!
I'm not blaming the club but the banking system. And it's not even the money per se but the bloody principle.
I had the same 15 day email on Tuesday that quoted me an amount not divisible by 6. I don’t see how they are refunding Direct Debit customers on a match by match basis. I expect to get the full amount as a one off payment. But 15 days do me a favour that is ridiculous.There’s over 40,000 season ticket holders and each match is being refunded individually. That along with all the other tickets being refunded means that there’ll be over 300,000 transactions all done manually. It’s not surprising it’s taking several weeks.
Your refund is your season ticket price* divided by 19 and multiplied by 6, then rounded to the nearest penny, so probably won't be a total number divisible by 6.I had the same 15 day email on Tuesday that quoted me an amount not divisible by 6. I don’t see how they are refunding Direct Debit customers on a match by match basis. I expect to get the full amount as a one off payment. But 15 days do me a favour that is ridiculous.
Why send the bloody email then?Your refund is your season ticket price* divided by 19 and multiplied by 6, then rounded to the nearest penny, so probably won't be a total number divisible by 6.
*For most people this is also 10x the monthly amount paid by DD but of course the price will differ if you had seat exchange credits from the last season.
The 15 days mentioned is just an estimate of time to process the payments, but by "process" that might not just be the banks' sides but include further work by City. Unless we know the whole effort needed, it's difficult to say whether it is slow or not.
Because they were using it as a way of moving the goalposts, for a change....Why send the bloody email then?
Some people are getting refunds already so guess they have been getting phone calls from those that haven't. This buys them some time and stops them being pestered but it seems they can't please everyone.Why send the bloody email then?