I got my Madrid refund back last month. If you rang supporters services they credited the money back within three days.
It’s one of the reasons I’m using this time in isolation to really contemplate what I’m going to do with regards to City going forward.Since the middle of March I’ve had emails from Barclaycard, Halifax, HSBC, First Direct, Santander, Sainsbury’s, Tesco, Caravan Club, V12 finance, Six by Nico’s to name but a few. Each one of them a large corporate entity, except the caravan one. All of them explaining what’s happening and offering support if I need it.
To be fair I have had an email from City, telling me about the ‘new exciting range’ they have introduced.
Whatever they decide to do is up to them but the fact they really don’t seem to be arsed enough about their customers to even let them know what the current position is and when they will let us know the outcome in the future.
To me it shows that the likes of the banks and the supermarkets care more about my custom than my local football club.
Can I just ask, where are some people getting the information about the money coming off next years season ticket from? Has something else been said? Seen people on twitter saying this as well.
The email we all received in March said
- ” Please note that we will continue to operate as usual at this time and take the final Direct Debit payment for Seasoncards on the 1st and 15th April. This will ensure that you are able to return to the stadium as soon as the season resumes or alternatively, will receive a pro-rata refund should matches not go ahead as planned. “
So, a refund if the games are cancelled or behind closed doors. We should all be receiving 6 league games, plus the Madrid money back in our accounts shouldn’t we?
Can I just ask, where are some people getting the information about the money coming off next years season ticket from? Has something else been said? Seen people on twitter saying this as well.
The email we all received in March said
- ” Please note that we will continue to operate as usual at this time and take the final Direct Debit payment for Seasoncards on the 1st and 15th April. This will ensure that you are able to return to the stadium as soon as the season resumes or alternatively, will receive a pro-rata refund should matches not go ahead as planned. “
So, a refund if the games are cancelled or behind closed doors. We should all be receiving 6 league games, plus the Madrid money back in our accounts shouldn’t we?
HiA poster mentioned it page before you posted this,Grant,he said he had spoken to a lady in ticket office,but can't understand whether she said that to him,or it was his assumption,read it see what you make of it.
I emailed City at 2.40pm asking for a refund on 3 Real Madrid tickets. Got a return email at 4pm confirming full refund.I got my Madrid refund back last month. If you rang supporters services they credited the money back within three days.
I emailed City at 2.40pm asking for a refund on 3 Real Madrid tickets. Got a return email at 4pm confirming full refund.
Great service.
I suspect you are not in the cup scheme though?
Hi
she said it to me over the phone
cheers
i asked for mine to be refunded mate and i am on the cup schemeI suspect you are not in the cup scheme though?