When all the matchday tickets went on sale at the beginning of this season I noticed a seat in my block was free for most the games. I got one for the Tottenham game for my 8yr old.
A couple of weeks later I got a message saying it is unavailable and he has to move to a different block. Blaming a system error but I knew straight away this will have been someone's ST that hadn't renewed properly and they were now having to give them the seat back.
"We wish to make you aware that your allocated seat(s) for this below match has changed. This is because a system error meant you were initially allocated a seat assigned to a Season Ticket Member"
Ended up having to ask for a refund - were they expecting me to leave an 8yr old in a different block on his own?