Season Tickets - 2024/25

Dubciteh said:
Still hasnt updated.

Is there a contact email address or social media I can contact without having to call them up as currently away.

Thanks
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First things first. Go into your account on the official site / app and then go to buy / tickets / manage my tickets and account. Check that your correct seat is showing for the upcoming season. There was an option to download it to your wallet a few weeks ago but when I did so it just reverted back to last seasons until it updated a couple of days ago. See if there is a download option. If you still can't get it in your wallet then the X / Twitter link is:




Edit: I've just had an email to download my SC for the coming season even though it's in my wallet already so maybe hang on a bit.
 
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Invisible Man's Bandage said:
First things first. Go into your account on the official site / app and then go to buy / tickets / manage my tickets and account. Check that your correct seat is showing for the upcoming season. There was an option to download it to your wallet a few weeks ago but when I did so it just reverted back to last seasons until it updated a couple of days ago. See if there is a download option. If you still can't get it in your wallet then the X / Twitter link is:




Edit: I've just had an email to download my SC for the coming season even though it's in my wallet already so maybe hang on a bit.
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Got it now, thanks mate
 
Can anyone advise, I am an FOC therefore shit with IT. I tried to download from the many.com/tickets option but when I got to season tickets there was no download option. So I clicked the link and tried to add and it shows the Ipswich game but no reference to me having a season ticket - is this how it works or is my link wrong? Cheers youngsters
 
BringBackSwales said:
Can anyone advise, I am an FOC therefore shit with IT. I tried to download from the many.com/tickets option but when I got to season tickets there was no download option. So I clicked the link and tried to add and it shows the Ipswich game but no reference to me having a season ticket - is this how it works or is my link wrong? Cheers youngsters
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You’re doing this on your mobile phone yes? It won’t work if you’re on a PC or laptop.
 
BringBackSwales said:
Can anyone advise, I am an FOC therefore shit with IT. I tried to download from the many.com/tickets option but when I got to season tickets there was no download option. So I clicked the link and tried to add and it shows the Ipswich game but no reference to me having a season ticket - is this how it works or is my link wrong? Cheers youngsters
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I’m also a FOC and (on iPhone) was exactly the same -did everything as per Instructions but the Download Option just wasn’t there. So I used the Link in the Email which didn’t seem to work either until I looked in the expired passes section of my Apple Watch -that’s where mine appeared.
 
I think there might be a technical issue at the moment. I manage three accounts for family and therefore have to log in and out of each account to do various stuff BUT today I cannot log out of the account I last used so cannot log in to manage the other two. A bit weird.

This is via the app rather than the website. For some reason I couldn’t see an option to download season tickets via the website on a browser.

Edit: Managed to log out and back in on the app but don’t see a download ST option, just a greyed out RELOCATE option. I suspect it has been disabled for some reason.
 
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Citizen of Legoland said:
I think there might be a technical issue at the moment. I manage three accounts for family and therefore have to log in and out of each account to do various stuff BUT today I cannot log out of the account I last used so cannot log in to manage the other two. A bit weird.

This is via the app rather than the website. For some reason I couldn’t see an option to download season tickets via the website on a browser.

Edit: Managed to log out and back in on the app but don’t see a download ST option, just a greyed out RELOCATE option. I suspect it has been disabled for some reason.
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Having similar problems pal
 
BringBackSwales said:
Can anyone advise, I am an FOC therefore shit with IT. I tried to download from the many.com/tickets option but when I got to season tickets there was no download option. So I clicked the link and tried to add and it shows the Ipswich game but no reference to me having a season ticket - is this how it works or is my link wrong? Cheers youngsters
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The email I had yesterday from the club specifically said that we didn't need to download it, it would be updated automatically within 24 hours, and mine is in my phone's wallet now.
 
For info...........My season ticket will not download onto my Google Wallet on Android. I get a message that states it is already on another Google account which must be deleted first. I don't have another Google account. I had the same problem last season which they couldn't fix so they sent me individual match tickets. It wasn't great because I couldn't get the discount on a pint etc as they started asking to see the season ticket. I'm told the technical people are looking into it and will contact me before the season starts.
 
South Stand Balti said:
For info...........My season ticket will not download onto my Google Wallet on Android. I get a message that states it is already on another Google account which must be deleted first. I don't have another Google account. I had the same problem last season which they couldn't fix so they sent me individual match tickets. It wasn't great because I couldn't get the discount on a pint etc as they started asking to see the season ticket. I'm told the technical people are looking into it and will contact me before the season starts.
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This is exactly what happened to me all last season and after yesterday's email to download this years seasoncard gave me the same issue again.Have logged with the help desk but don't hold much hope.
 
South Stand Balti said:
For info...........My season ticket will not download onto my Google Wallet on Android. I get a message that states it is already on another Google account which must be deleted first. I don't have another Google account. I had the same problem last season which they couldn't fix so they sent me individual match tickets. It wasn't great because I couldn't get the discount on a pint etc as they started asking to see the season ticket. I'm told the technical people are looking into it and will contact me before the season starts.
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Worth checking it's not in archived passes.
 
My season ticket doesnt say "season ticket" on it in my apple wallet, it just looks like a normal ticket for the game? Same for anyone else? it will likely update per game like normal but i do wonder will this impact discount on food and drink around the place?
 
Dubciteh said:
My season ticket doesnt say "season ticket" on it in my apple wallet, it just looks like a normal ticket for the game? Same for anyone else? it will likely update per game like normal but i do wonder will this impact discount on food and drink around the place?
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Try the old iPhone trick of switching off automatic updates in the pass details menu. Then switch back on again - should then update to say ‘Season Ticket’.
 
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