Season Tickets - 2024/25

I’m looking for some advice please. I’ve changed bank and tried to change the direct debit details on the club site without any joy.
I rang the club and my details were taken and I was told the payment would come out. There were funds in the account, but the payment didn’t go to city.
The lady I spoke to, to make aware was unhelpful and said wait and we will email you once we have done the payment run.
Well today I have had an email and it says to get it sorted out by 9th jan otherwise your season ticket is cancelled- I’ve had it 35 years.
Any ideas how I can change DD details through the website as I can’t work out how to do it? I don’t trust someone sorting it at the office and I have been waiting over half a hour and I know I may end up either someone who doesn’t care, or can’t action the request accurately
Thanks in advance
Always found it quicker to email them on mcfc@mcfc.co.uk. Tell them exactly what has happened to date. Give them the details of your new bank. Then the balls in their court & you’ve got written proof. So there’s no way your ST will be affected.

I’ve always had a reply to my emails.
 
100%

Trying to change things yourself online when you've already asked them to do it will without doubt end up in tears.
As mentioned to poster,
Always found it quicker to email them on mcfc@mcfc.co.uk. Tell them exactly what has happened to date. Give them the details of new bank. Then the balls in their court & there’s written proof. So there’s no way ST will be affected.

I’ve always had a reply to my emails.
 
As mentioned to poster,
Always found it quicker to email them on mcfc@mcfc.co.uk. Tell them exactly what has happened to date. Give them the details of new bank. Then the balls in their court & there’s written proof. So there’s no way ST will be affected.

I’ve always had a reply to my emails.
Best and quickest way to get a problem sorted.
 
Has the Flexi Gold window for Chelsea been open yet?

Doesn't appear to be open now.

Last week was too early and next week is cutting it fine, cheers
 
I’m looking for some advice please. I’ve changed bank and tried to change the direct debit details on the club site without any joy.
I rang the club and my details were taken and I was told the payment would come out. There were funds in the account, but the payment didn’t go to city.
The lady I spoke to, to make aware was unhelpful and said wait and we will email you once we have done the payment run.
Well today I have had an email and it says to get it sorted out by 9th jan otherwise your season ticket is cancelled- I’ve had it 35 years.
Any ideas how I can change DD details through the website as I can’t work out how to do it? I don’t trust someone sorting it at the office and I have been waiting over half a hour and I know I may end up either someone who doesn’t care, or can’t action the request accurately
Thanks in advance
If you change DD payments within 7 days of your payment due date it won’t go through. You have to make a manual payment. But you do have to phone. No on-line option.

 

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