I’m looking for some advice please. I’ve changed bank and tried to change the direct debit details on the club site without any joy.
I rang the club and my details were taken and I was told the payment would come out. There were funds in the account, but the payment didn’t go to city.
The lady I spoke to, to make aware was unhelpful and said wait and we will email you once we have done the payment run.
Well today I have had an email and it says to get it sorted out by 9th jan otherwise your season ticket is cancelled- I’ve had it 35 years.
Any ideas how I can change DD details through the website as I can’t work out how to do it? I don’t trust someone sorting it at the office and I have been waiting over half a hour and I know I may end up either someone who doesn’t care, or can’t action the request accurately
Thanks in advance