I'm a bit confused at this. So they inform you it's been sold but haven't actually sold it, take it off the planner so nobody can buy it, then say a mistake has been made and it didn't actually sell?
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Seasoncard - 2021/22 | Ticket Exchange
- Thread starter bigblue58
- Start date
I'm a bit confused at this. So they inform you it's been sold but haven't actually sold it, take it off the planner so nobody can buy it, then say a mistake has been made and it didn't actually sell?
It is people cancelling when city discount their own tickets, and City relist as though they were never sold and the liability is put back on the ST holder.I'm a bit confused at this. So they inform you it's been sold but haven't actually sold it, take it off the planner so nobody can buy it, then say a mistake has been made and it didn't actually sell?
There is nothing in T&Cs which allows this and they could do this at any time. There is no explanation from the club, they act as though you have just listed them. Nothing to stop this happening on the day on the day before or the day of the game, just can't have confidence in the system now unless this is addressed.
It is people cancelling when city discount their own tickets, and City relist as though they were never sold and the liability is put back on the ST holder.
There is nothing in T&Cs which allows this and they could do this at any time. There is no explanation from the club, they act as though you have just listed them. Nothing to stop this happening on the day on the day before or the day of the game, just can't have confidence in the system now unless this is addressed.
I'm still confused. So somebody can buy a listed ticket, then days later see a more favourable one for sale, cancel the one they've bought and buy that? Surely once it's sold it's sold?
That is the only explanation- someone kicking off as city have discounted other tickets by 40/50% as it is within the 7 day no return window.I'm still confused. So somebody can buy a listed ticket, then days later see a more favourable one for sale, cancel the one they've bought and buy that? Surely once it's sold it's sold?
I don't blame the buyer as they will feel ripped off, but if City allow them to return they should sell them as their own and not pretend we has just listed them and nothing has happened.
That is the only explanation- someone kicking off as city have discounted other tickets by 40/50% as it is within the 7 day no return window.
I don't blame the buyer as they will feel ripped off, but if City allow them to return they should sell them as their own and not pretend we has just listed them and nothing has happened.
You can't run a business that way. It's like me buying something in a shop, going in the same shop days later, seeing it is now on offer and wanting it at the reduced price
Bonzo Nododo
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At lunchtime on Saturday l tried to cancel my son's ticket being up for sale on ticket exchange. It should be easy - press a single button. No surprise it wasn't working and an error message kept appearing.
I went onto the ticket phone line and was 29 in the queue. It took 70 minutes to be told l was No 1 although l spent 5 or 10 mins before a real person spoke.
So for my simple problem it took nearly an hour and and a half and probably two hours together with the time on the internet. If the site had been working properly it should have taken two minutes.
Ticket office is still the weak link of the club.
I went onto the ticket phone line and was 29 in the queue. It took 70 minutes to be told l was No 1 although l spent 5 or 10 mins before a real person spoke.
So for my simple problem it took nearly an hour and and a half and probably two hours together with the time on the internet. If the site had been working properly it should have taken two minutes.
Ticket office is still the weak link of the club.
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Saddleworth2
Well-Known Member
Quite right. If there is a facility to return goods and repurchase At a lower price, why the hell not?You can't run a business that way. It's like me buying something in a shop, going in the same shop days later, seeing it is now on offer and wanting it at the reduced price
30th banks closed and nothing.The misleading part is that city specifically say it was sent on the 2nd November when clearly its not been sent on that date. Why they feel the need to lie I have no idea as by their terms, as you point out they have 4 more weeks to pay.
cptaidan88
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Did anyone list their ticket for the Burnley game, and if so have you had your money yet?
I think its about 7 weeks ago now
I think its about 7 weeks ago now
Ethan23
Well-Known Member
Me neither - absolute joke - How can you justify holding the money for 45 daysDid anyone list their ticket for the Burnley game, and if so have you had your money yet?
I think its about 7 weeks ago now
Did anyone list their ticket for the Burnley game, and if so have you had your money yet?
I think its about 7 weeks ago now
I did and it sold, not sure if I've actually had the money yet I'll have to wait for my bank statement.
kippaxkid74
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Did anyone list their ticket for the Burnley game, and if so have you had your money yet?
I think its about 7 weeks ago now
I kept a note on the PC knowing exactly when their "45 days" would run out for the 2 i sold.
Burnley 16th Oct (((45 days later = 30 Nov))) -- not had it yet
Palace 30th Oct (((45 days later = 14 Dec)))
(edited due to me being blind as a bat with dates!)
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You might want to make better notes. We played Burnley on the 16th, so 45 days was yesterday.I kept a note on the PC knowing exactly when their "45 days" would run out for the 2 i sold.
Burnley is due by tomorrow.
Burnley 18th Oct (((45 days later = 2nd Dec)))
Palace 30th Oct (((45 days later = 14 Dec)))
:-)
kippaxkid74
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You might want to make better notes. We played Burnley on the 16th, so 45 days was yesterday.
:-)
haha oops i so so need reading glasses ;)
I'm in exactly the same boat. I didn't attend the same games & sold on ticket exchange & I haven't received anything eitherI kept a note on the PC knowing exactly when their "45 days" would run out for the 2 i sold.
Burnley 16th Oct (((45 days later = 30 Nov))) -- not had it yet
Palace 30th Oct (((45 days later = 14 Dec)))
(edited due to me being blind as a bat with dates!)
When I queried it they said they had checks to doMe neither - absolute joke - How can you justify holding the money for 45 days
Saddleworth2
Well-Known Member
Looks like a number haven't received their Burnley funds. Has anyone contacted supporter services yet?
I did when the club said they had paid on 2/11 to highlight an issue after nothing was paid 2 weeks later. They just said it hasn't been 45 days rather than look into a possible issue.Looks like a number haven't received their Burnley funds. Has anyone contacted supporter services yet?
Clearly something went wrong but you just get T&Cs rather than a remedy.
Saddleworth2
Well-Known Member
I will leave it until Sunday (they are quieter then according to one of their agents) and then phone if I haven't received by then.I did when the club said they had paid on 2/11 to highlight an issue after nothing was paid 2 weeks later. They just said it hasn't been 45 days rather than look into a possible issue.
Clearly something went wrong but you just get T&Cs rather than a remedy.
I've emailed the guy at City Matters asking if he has an email address of someone other than the normal 'contact us'.I will leave it until Sunday (they are quieter then according to one of their agents) and then phone if I haven't received by then.