Seasoncard - 2021/22 | Ticket Exchange

[kippaxkid74]

I got this response today =


"we would like to provide you with an update on the payment of your ticket exchange for our recent fixture against Burnley on October 16th.

As stated in our terms and conditions, we expect ticket exchange payments to be made within 45 days of the fixture taking place. However, due to a payment system delay, we have been unable to fulfil this expectation on this occasion.

Please be assured we are working to address this issue, and we expect your payment to be made within the next 5-7 working days."

 

[cptaidan88]

I got this response today =


"we would like to provide you with an update on the payment of your ticket exchange for our recent fixture against Burnley on October 16th.

As stated in our terms and conditions, we expect ticket exchange payments to be made within 45 days of the fixture taking place. However, due to a payment system delay, we have been unable to fulfil this expectation on this occasion.

Please be assured we are working to address this issue, and we expect your payment to be made within the next 5-7 working days."

They should probably amend the website where it clearly says
Should your seat be sold, the funds for this match will be paid directly into your UK nominated bank account, no later than 45 days after the match has been played.

The game happened 7 weeks ago, and they received the money from selling my seat (again) even before that. Perhaps they could have avoided this "issue" by paying it out a bit sooner?

Separately the payment system seems to have been able to process the money I have given them for Brentford away without an issue. How peculiar.

 

[Gray]

First time ever my ticket failed to sell for the West Ham game.

 

[stefb36]

I got this response today =


"we would like to provide you with an update on the payment of your ticket exchange for our recent fixture against Burnley on October 16th.

As stated in our terms and conditions, we expect ticket exchange payments to be made within 45 days of the fixture taking place. However, due to a payment system delay, we have been unable to fulfil this expectation on this occasion.

Please be assured we are working to address this issue, and we expect your payment to be made within the next 5-7 working days."

Then why aren't they informing people there is a problem & a further delay. An absolute shambles

 

[cptaidan88]

53 days after the game, still no sign of it.

 

[stefb36]

53 days after the game, still no sign of it.

me neither. I emailed them Monday & got the same reply as someone else. A 'payment system delay'. Expecting to make payment in the next 5-7 working days. Most probably will be 57 days

 

[Corky]

They were notified the 2nd Nov payment failed after it clearly hadn't gone through in a week which was too long for any BACS. However they didn't bother looking into it as front line staff just gatekeep and do the minimum, rather than highlight issues further up the chain.

 

[Ethan23]

53 days after the game, still no sign of it.

55 days after the game, still no sign of it.

 

[Saddleworth2]

They were notified the 2nd Nov payment failed after it clearly hadn't gone through in a week which was too long for any BACS. However they didn't bother looking into it as front line staff just gatekeep and do the minimum, rather than highlight issues further up the chain.

Ignore my email mate. Should have looked at this thread first.

 

[Saddleworth2]

The thing is. If you can’t make a match and have to cancel your club parking booking they refund you within three or four days without any fuss whatsoever. Email confirming the refund moments after you request it and the refund back to your account a couple of days later. That’s how it should be. That’s what we should expect. This 45 days bollocks is just another money making scheme.