Seasoncard - 2021/22

cleavers said:
It might come as a shock to City, that not everyone uses their website regularly, it's been shite since WIX took it over.
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Totally agree about the website being rubbish. In the 'old' days I used to pop on every day, now I only look when they send me an email telling me I can win a signed shirt... mercenary that I am. Not that I have ever won anything but that's life.
 
Corky said:
I couldn't see anything, they are assuming 100% attendance.'

Better going on the 10 months DD if you don't want to pay now, I am assuming credits on a pro-rata match by match basis for games that can't be attended due to lack of capacity, as they are already set up for that through the ticket exchange.
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Thanks already on the dd scheme so I’m hoping it just renews. My old man just old skool & wants to know how he gets his cash back! Lol

no way on this planet are all fans back in the stadium come September.
 
ninjamonkey said:
They've made it pretty much a non-option to defer in those circumstances. You can defer but you'll lose your place in the ticket points list and you'll lose your seat. Two major no goes for the majority considering it.

Would have been happy to defer and allow others the chance to attend whilst it's reduced capacity if those two issues were unaffected, not anymore. Will renew and have an empty seat

The decision to stick with the platinum scheme is piss poor. Did City matters not bring this issue up or do the club just not give a fuck? Very Spursy move and that's happened a few times recently.
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We've brought Platinum up many times and they say it's a revenue stream so won't drop it (brings in little more than £0.5m which is 0.1% of total revenue).

We've suggested they convert it to something that brings some other, non-points based benefits. Failing that, then we've suggested it should be priced a lot higher if you want to get double points.

As for not guaranteeing your seats if you defer, we're absolutely furious about this. It's not what we were led to believe and we were definitely never told that might be the case.

We're hoping that it's just a warning that there's a small chance you might not be guaranteed the seat, if it's needed for something else and you and the people around you need to be moved for some reason. I'd understand that but if it's a general thing that they can sell your seat to a new or moving season card holder in this window, then I've already made it clear that that's me done with City Matters.
 
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Rammy Blue said:
Sure this will have been said, but this is my first time logging on today, but why the fuck haven't we been emailed to tell us the season tickets renewals have started? I wouldn’t know if it wasn’t for this place.

Pathetic.
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Well you got a letter two weeks ago, it was cryptic clue despite saying nothing, but they should have noticed your name was not Claire Voyant.
 
Blu1 said:
Do we know what the options are if we can’t attend games due to covid ? Ie restrictions at games etc

old man doesn’t want to pay & not be allowed to go. I guess it’s a full refund etc. I just can’t see anything
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Think I saw on the site the other day that any games cancelled/postponed by the government will be refunded.

Can't find the actual link/page anymore because they've updated them all this morning, but imagine Supporter Services will give you confirmation.
 
What an absolute shitshow 1h to get hold of someone to change my direct debit details only problem is hes working from home and has not got the facilities to do the change. So he says I will pop you through to office great you are 107 in the queue. Not even bothering again I will try and change just before first payment if they say it's to late then fine I just don't go an absoulte shambles.
 
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