Seasoncard - 2021/22

DD mandates should expire after 13 months of no activity so it could be likely that everyone will be asked to submit a new form. Might as well capture this info from those actively renewing instead of auto-renewing.
From what I can gather if you don't do anything they will automatically renew but if you actively go to renew it will ask you for bank details. I did it a few seasons ago. I think it's so it makes it easier to give new bank details if you move banks.
 
13 months of inactivity is the recommended time to deactivate a DD mandate but deactivation is dependent on the company holding the mandate doing that. If City haven't deactivated the DD mandate then it should still be valid.
I think City must have deactivated the mandate as I had to reenter my bank details. Only takes a minute.
 
It would only let me renew as DD , I want to pay in full . I have always paid in full
 
Anyone having to relocate because their seat doesnt exist anymore? Mine has gone because of the digital signage, i have tried to renew but it wont let me , presumably because my seat is not there. I have had no info on how to relocate (they promised an exclusive window for this) for general relocations they say renew your seat then relocate, but as i cant renew what the hell am i supposed to do . tried contacting supporter services but no response
 

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