Seasoncard Renewals | Slight Price Increase

Just bagged a Value Gold, surprised still available. Next the wait to see where I will be after a couple of years away.
 
My 16 year old son has been using my brother's adult season card this season due to illness and my brother won't be going next season either for the same reason, my son wants to keep the seat, so I've been paying the £64 per month, does anyone know if I can downgrade it to an under 18, cheers in advance
 
My son has opted for a Value Gold online today, but the website said if you want to apply for a value gold, you have to put it through as a NEW purchase. Did this, set up the DD etc. His account is still showing his old ticket, and the option to renew. Do I have to do anything with this, do I advise he is not renewing, and is he now guaranteed a value gold? If any one can shed any light on this, that would be great, as we don't want to end up with 2 tickets, and we don't want to end up with none!!! Cheers
 
Anyone know if ticket office is open today? Not online, phone, I mean the actual office with people in it!
 
Can anyone tell me the date that matchday card holders get the opportunity to apply for a season ticket.
I intend to go in person and hopefully get one for my grandson. CTID
 

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