Seasoncard Renewals | Slight Price Increase

I've renewed after last seasons deferral. My original seat became obsolete so was given a new one. I've been moved from N Stand 136 to 135. Happy with that.
 
Never understood why I our website is so difficult to use on a phone. I paid off my season ticket in full last season but I want to put it on direct debit this season, I don’t see the option to do that which is a bit mad. Go through all the FAQ’s and nothing on there.
Did you have any luck resolving this? I've exactly the same problem and been trying to contact ticket office on phone but unable to get through
 

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