My son has opted for a Value Gold online today, but the website said if you want to apply for a value gold, you have to put it through as a NEW purchase. Did this, set up the DD etc. His account is still showing his old ticket, and the option to renew. Do I have to do anything with this, do I advise he is not renewing, and is he now guaranteed a value gold? If any one can shed any light on this, that would be great, as we don't want to end up with 2 tickets, and we don't want to end up with none!!! Cheers