Seats Being Removed

[pudge]

Was on hold for around 40 minutes this morning then had to take off, now I'm starting all over again; absolute piss take.

The music on hold can fuck right off

 

[Prestwich_Blue]

I'm not a lawyer but it strikes me that anyone who was affected might well have a legal case against the club. They allowed you to renew a contract for a certain seat, knowing full well at the time that they weren't going to be able to fulfil that contract. They have a right in the Season Ticket T&C's to temporarily move you for operational (and other) reasons and I think you could also accept that they should be able to move you if something changes during the season that they couldn't reasonably foresee.

But having accepted your offer to buy at renewal, but knowing they weren't going to be able to give you what you thought you were buying, lays them open to a charge of fraudulent misrepresentation in my opinion. Also, given that the seat still exists, I assume you could insist on enforcing the contract as agreed.

 

[Citizen of Legoland]

I'm not a lawyer but it strikes me that anyone who was affected might well have a legal case against the club. They allowed you to renew a contract for a certain seat, knowing full well at the time that they weren't going to be able to fulfil that contract. They have a right in the Season Ticket T&C's to temporarily move you for operational (and other) reasons and I think you could also accept that they should be able to move you if something changes during the season that they couldn't reasonably foresee.

But having accepted your offer to buy at renewal, but knowing they weren't going to be able to give you what you thought you were buying, lays them open to a charge of fraudulent misrepresentation in my opinion. Also, given that the seat still exists, I assume you could insist on enforcing the contract as agreed.

It does appear to have been handled very badly by the club, but seeing as they have kept most people informed about seats being removed in and around the south stand some time in advance, I would guess that the aisle and front row removals/restrictions (whatever they are) have either been unforeseen (health and safety/fire brigade?) or overlooked (contractor error). I would say that anyone is entitled to money back or an alternative which is what they are doing. It sucks, but it's the way it is.

I'm lucky to be not affected but I think a free gift (free champions shirt maybe) from the club would at least show they care and would be the normal customer service response from any other business.

 

[stumpy_mcfc]

I'm not a lawyer but it strikes me that anyone who was affected might well have a legal case against the club. They allowed you to renew a contract for a certain seat, knowing full well at the time that they weren't going to be able to fulfil that contract. They have a right in the Season Ticket T&C's to temporarily move you for operational (and other) reasons and I think you could also accept that they should be able to move you if something changes during the season that they couldn't reasonably foresee.

But having accepted your offer to buy at renewal, but knowing they weren't going to be able to give you what you thought you were buying, lays them open to a charge of fraudulent misrepresentation in my opinion. Also, given that the seat still exists, I assume you could insist on enforcing the contract as agreed.

Couple of things I noticed on the call was 1/ They started quoting the T&C's as I got closer to being answered in the queue and first thing was season card purchases were non-refundable. 2/ For me my seat was being permanently removed so no seat for the protest.

I would think they have the law thing covered.

 

[marco]

I'm not a lawyer but it strikes me that anyone who was affected might well have a legal case against the club. They allowed you to renew a contract for a certain seat, knowing full well at the time that they weren't going to be able to fulfil that contract. They have a right in the Season Ticket T&C's to temporarily move you for operational (and other) reasons and I think you could also accept that they should be able to move you if something changes during the season that they couldn't reasonably foresee.

But having accepted your offer to buy at renewal, but knowing they weren't going to be able to give you what you thought you were buying, lays them open to a charge of fraudulent misrepresentation in my opinion. Also, given that the seat still exists, I assume you could insist on enforcing the contract as agreed.

a legal case for what, 3/4 days interest the customer may have lost on the money in the bank, sleepless nights? what exactly could you present to the judge to gain anything, you may have paid for the product now but you are not going to make use of it until august by that time the club would have given the customer another option of a seat which they either accept or decline and if declined they would be reimbursed

 

[Prestwich_Blue]

I'm not a lawyer but it strikes me that anyone who was affected might well have a legal case against the club. They allowed you to renew a contract for a certain seat, knowing full well at the time that they weren't going to be able to fulfil that contract. They have a right in the Season Ticket T&C's to temporarily move you for operational (and other) reasons and I think you could also accept that they should be able to move you if something changes during the season that they couldn't reasonably foresee.

But having accepted your offer to buy at renewal, but knowing they weren't going to be able to give you what you thought you were buying, lays them open to a charge of fraudulent misrepresentation in my opinion. Also, given that the seat still exists, I assume you could insist on enforcing the contract as agreed.

a legal case for what, 3/4 days interest the customer may have lost on the money in the bank, sleepless nights? what exactly could you present to the judge to gain anything, you may have paid for the product now but you are not going to make use of it until august by that time the club would have given the customer another option of a seat which they either accept or decline and if declined they would be reimbursed

The legal remedy is generally, in the first instance, to complete the contract. As the aisle seat will still be there, I'd expect that seat, as the one I'd bought in a transaction confirmed by the club, to be given to me.

 

[Citizen of Legoland]

I'm not a lawyer but it strikes me that anyone who was affected might well have a legal case against the club. They allowed you to renew a contract for a certain seat, knowing full well at the time that they weren't going to be able to fulfil that contract. They have a right in the Season Ticket T&C's to temporarily move you for operational (and other) reasons and I think you could also accept that they should be able to move you if something changes during the season that they couldn't reasonably foresee.

But having accepted your offer to buy at renewal, but knowing they weren't going to be able to give you what you thought you were buying, lays them open to a charge of fraudulent misrepresentation in my opinion. Also, given that the seat still exists, I assume you could insist on enforcing the contract as agreed.

Couple of things I noticed on the call was 1/ They started quoting the T&C's as I got closer to being answered in the queue and first thing was season card purchases were non-refundable. 2/ For me my seat was being permanently removed so no seat for the protest.

I would think they have the law thing covered.

Ts & Cs mean nothing. You can print anything, but doesn't necessarily make it legally binding. Technically, if they DID know about the seat removals then they have 'possibly' sold you something that didn't exist and that 'could' be seen as illegal. If they DIDN'T know, then they 'may' have entered into a contract that they could not fulfill and under Sales of Goods and Services Acts you would be entitled to a refund, however they could say your contract is to allow you entry into the stadium and not for a designated seat, although because they give you a card with a seat reference on it they would be on sticky ground. Maybe we can tempt one of the legal eagles out of the FFP thread for comment!! I wonder if there is a precedent in law.

 

[Citizen of Legoland]

I'm not a lawyer but it strikes me that anyone who was affected might well have a legal case against the club. They allowed you to renew a contract for a certain seat, knowing full well at the time that they weren't going to be able to fulfil that contract. They have a right in the Season Ticket T&C's to temporarily move you for operational (and other) reasons and I think you could also accept that they should be able to move you if something changes during the season that they couldn't reasonably foresee.

But having accepted your offer to buy at renewal, but knowing they weren't going to be able to give you what you thought you were buying, lays them open to a charge of fraudulent misrepresentation in my opinion. Also, given that the seat still exists, I assume you could insist on enforcing the contract as agreed.

a legal case for what, 3/4 days interest the customer may have lost on the money in the bank, sleepless nights? what exactly could you present to the judge to gain anything, you may have paid for the product now but you are not going to make use of it until august by that time the club would have given the customer another option of a seat which they either accept or decline and if declined they would be reimbursed

The legal remedy is generally, in the first instance, to complete the contract. As the aisle seat will still be there, I'd expect that seat, as the one I'd bought in a transaction confirmed by the club, to be given to me.

If the seats are unavailable because they are fulfilling another legal obligation, then they will be covered by that and a magistrate/judge would permit their withdrawal from sale.

 

[mrmacca]

Why not get together as an affected group and all put your names to a complaint. It does appear to have been very poorly handled.
That way you may get some form of compensation for your hassles. A free scarf, a gentlemen’s agreement to be at the front of the relocation queue for next year, a 10% discount at the club shop... I don't know, but something recognisable as an apology.

Any other poor customer service, I’d tell you to vote with your feet and go elsewhere. Sadly we all know that isn’t possible.

 

[tazmancblue]

Why not get together as an affected group and all put your names to a complaint. It does appear to have been very poorly handled.
That way you may get some form of compensation for your hassles. A free scarf, a gentlemen’s agreement to be at the front of the relocation queue for next year, a 10% discount at the club shop... I don't know, but something recognisable as an apology.

Any other poor customer service, I’d tell you to vote with your feet and go elsewhere. Sadly we all know that isn’t possible.

I've e-mailed the FSF who have suggested that I contact the MEN; whilst the MEN may publish a story, we know that City don't care about bad press in the MEN and don't react to it.

I've also e-mailed Lisa Eaton at the club on Friday but she obviously can't be bother to reply, so I have just e-mailed Danny Wilson only to receive his out of hours as he is on annual leave this week. I wonder if he knew that in advance or only booked it on Friday like the rest of us had to...