Seats Being Removed

[GaudinoMotors]

No legal redress - they can offer an alternative or refund you; Just as If you paid for goods and services online and they were out of stock or no longer being supplied.

The issue isn't legal - it's just the way we are now macro-managed - as long as targets are hit then individuals who will have personal and emotional ties to the place they sit don't matter at all. The more online, email tick box surveys we get about our "experience" the worse the "expereince" becomes - but hey they've "surveyed" us.

If you were to spend the amount of money we each spend on season tickets in a shop, we'd be treated extremely well and our custom would be appreciated - but here we have to queue outside again! - (why have we reverted to this again?) at ridiculously short notice - for the privalege of giving them a not inconsiderable sum of money and in gratitude of getting a seat we had already paid for.

I dare say Danny Wilson is very good with the bleeding heart, genuine, one off complaints and special cases - but on the whole his ticketing operation, including the online "experience" is ill thought and if not shambolic, then sub-standard.

Keep getting told Danny is a good guy - dare say he is - but it doesn't make the general dealings with the ticket office and service any better - what he does appear good at is fire fighting - once the whole f*****g forest has gone up!
You can always PM me Danny for a chat, rather than an email "expereience" multiple choice survey.

 

[marco]

Why not get together as an affected group and all put your names to a complaint. It does appear to have been very poorly handled.
That way you may get some form of compensation for your hassles. A free scarf, a gentlemen’s agreement to be at the front of the relocation queue for next year, a 10% discount at the club shop... I don't know, but something recognisable as an apology.

Any other poor customer service, I’d tell you to vote with your feet and go elsewhere. Sadly we all know that isn’t possible.

I've e-mailed the FSF who have suggested that I contact the MEN; whilst the MEN may publish a story, we know that City don't care about bad press in the MEN and don't react to it.

I've also e-mailed Lisa Eaton at the club on Friday but she obviously can't be bother to reply, so I have just e-mailed Danny Wilson only to receive his out of hours as he is on annual leave this week. I wonder if he knew that in advance or only booked it on Friday like the rest of us had to...

danny wilson is a decent guy he will ask you to phone him and he'l leave his number, 'do so' ask him why these aisle seats have been reclaimed by the club there has been no reason up to date explained to the fans, all that's been said is there being withdrawn from sale that's the bit what pisses people off they don't know why. sorry i just read your last bit about him not being here

 

[jrb]

Now I'm thick, and I'm certainly not as claver as the chaps who walk around the club in their expensive shirts, trousers, and shoes, being paid a top 5 to 6 figure salary.

But amongst them, there must have been somebody with a bit of common sense.

Monday: Colin Bell seat relocations.
Tuesday. Family stand seat relocations
Wednesday: East Stand seat relocations
Thursday: South Stand seat relocations.
Friday: General/problems, regarding seat relocations.

Considering it's probably the quietest part of the pre-season, that shouldn't have been a problem or issue for the club.

 

[mrmacca]

What happens to those people who are on holiday blistfully unaware or have their letters shreaded by the dog?

Do they just get plonked anywhere?

Can anyone update us as to whats left for tomorrow?

 

[Matty]

Now I'm thick, and I'm certainly not as claver as the chaps who walk around the club in their expensive shirts, trousers, and shoes, being paid a top 5 to 6 figure salary.

But amongst them, there must have been somebody with a bit of common sense.

Monday: Colin Bell seat relocations.
Tuesday. Family stand seat relocations
Wednesday: East Stand seat relocations
Thursday: South Stand seat relocations.
Friday: General/problems, regarding seat relocations.

Considering it's probably the quietest part of the pre-season, that shouldn't have been a problem or issue for the club.

But why should Colin Bell seat relocation people get priority over other stands? Lets say there are 500 people in the Colin Bell stand that need to relocate, what if there are only 350 "available" seats left in the Colin Bell stand? The other 150 will move to other stands, taking seats that people already sat in those stands have not been able to yet relocate to.

The only way to do this without the phone nightmare is to offer an online relocation process, log on, pick the seat you wish to relocate to from an available list, the seat is "reserved" for you whilst you fill in the relevant bollocks (like it is on Ticketmaster etc) and that's it. Ok, so it's a "first come first served" process, but most things are, and the it would have been that anyway even if they'd told you at point of renewal.

 

[warpig]

phoned up t/o this morning at 8;55am, got through at 9:10am. by 9:12am had relocated two seats to a like for like position (back row on aisle) but 5 blocks up into one of the most expensive parts of the stadium with padded seats by the exec. all for the same price as my normal south stand ticket. although a ball ache to move from people who ive sat round with, can still see all my mates in the bar before and at half time. i have no complaints whatsoever, was going to move up to the third tier of new stand next season in a big group anyway. this can work work in your favour if you box clever. well done city.

 

[tazmancblue]

phoned up t/o this morning at 8;55am, got through at 9:10am. by 9:12am had relocated two seats to a like for like position (back row on aisle) but 5 blocks up into one of the most expensive parts of the stadium with padded seats by the exec. all for the same price as my normal south stand ticket. although a ball ache to move from people who ive sat round with, can still see all my mates in the bar before and at half time. i have no complaints whatsoever, was going to move up to the third tier of new stand next season in a big group anyway. this can work work in your favour if you box clever. well done city.

Someone ahead of us was offered this. But the big stumbling block is when it comes to renewal next year. They were told those seats will be approximately £1100 and you will need to pay this next season to renew, then wait for the relocation period (the equivalent of tomorrow) to move and receive a refund!!!

 

[spilo]

i was level 2 southstand block 211 and was told i had to relocate . so phoned up thius morning , on moby for 45-50 mins got piised off and put phone down . decided to go to the ground instead left work at 12.35 (brewery in hulme) sat back in car by 1.05 on way home . NO QUE at all . now in block 204 instead of payin £860 got it for £600

 

[warpig]

phoned up t/o this morning at 8;55am, got through at 9:10am. by 9:12am had relocated two seats to a like for like position (back row on aisle) but 5 blocks up into one of the most expensive parts of the stadium with padded seats by the exec. all for the same price as my normal south stand ticket. although a ball ache to move from people who ive sat round with, can still see all my mates in the bar before and at half time. i have no complaints whatsoever, was going to move up to the third tier of new stand next season in a big group anyway. this can work work in your favour if you box clever. well done city.

Someone ahead of us was offered this. But the big stumbling block is when it comes to renewal next year. They were told those seats will be approximately £1100 and you will need to pay this next season to renew, then wait for the relocation period (the equivalent of tomorrow) to move and receive a refund!!!

Makes no difference if you are on d/d scheme. Can relocate before first payment comes out. As of now I haven't paid anything for next years s/t.

 

[Matty]

phoned up t/o this morning at 8;55am, got through at 9:10am. by 9:12am had relocated two seats to a like for like position (back row on aisle) but 5 blocks up into one of the most expensive parts of the stadium with padded seats by the exec. all for the same price as my normal south stand ticket. although a ball ache to move from people who ive sat round with, can still see all my mates in the bar before and at half time. i have no complaints whatsoever, was going to move up to the third tier of new stand next season in a big group anyway. this can work work in your favour if you box clever. well done city.

Someone ahead of us was offered this. But the big stumbling block is when it comes to renewal next year. They were told those seats will be approximately £1100 and you will need to pay this next season to renew, then wait for the relocation period (the equivalent of tomorrow) to move and receive a refund!!!

Are they removing the seats permanently then?!

I thought (mainly because it hadn't affected me directly, so I hadn't actually looked into it in too much detail) that it was a temporary thing, that the seats would be unavailable whilst the additional rows were added, but once that had been done, the seats would be available again, and people could simply move back to their old seat when renewals came around next season (Stupid of me I know, but I assumed anyone forced into a move now would be logged as such and given the option to relocation back to their original seat, if they wished, at renewal, and earlier than the general "relocation window").