I get that self service tills are quick and easy if you're just scanning a meal deal in your lunch hour in a busy store, that's fine.
But more and more stores are cutting staff on tills making it difficult for shoppers to have their items scanned by a store worker. It's all about maximizing profits at the expense of shoppers who don't want to have to scan their own shopping.
Morrisons have a policy where the till operative asks - "do you need any help with your shopping". "No thanks it's ok" is my reply as I like to place tins and bottles together. Same with frozen food and soft packaging like bread and fruit and veg.
But it's not about me, I'm good at packing my own shopping. It's about the 'luddite' old dears who find shopping a big enough ordeal as it is without being left feeling helpless in a minefield of scanning their shopping.
And if Dorris wants to copper up and use her money off vouchers then fine, use the self service tills instead if you're impatient.
But the way supermarkets are heading poor old Dorris and the like won't have a choice, and that is a problem that shouldn't be if stores had enough staff on tills.