Good luck and watch out when you renew.
Their sales reps are lying bastards. The rep said £28 a month for super fast broadband is the cheapest rate. There's an advert online that it is £23 for existing customers so had to phone back up to get this changed. They said they will change it but will take 10 working days to amend my bill which is bollocks as it took 2 minutes to amend the renewal earlier. They then tried to charge me a £20 admin fee to do this, told them to remove the admin fee as I've had to phone back due to their colleagues lying.
Snake oil salesmen
I'm paying £30.99 a month currently for Signature, HD, Netflix & Disney+ (with free Sky Go Extra too, but I think everybody gets that). I also have my mobile with them for £3.60 a month with 2GB data (with rollover) and free calls & texts for 36 months from when I agreed the contract.
Part of the reason for that price is that I'm a Diamond VIP member of 15+ years standing (or a Black Member as it was originally called :) True story).
The other part is that I made the almighty cock-up of ordering Sky Glass when it launched but after all the initial reviews came out cancelled the order before it arrived. It broke my account that badly that I've still got it pending delivery on my account as they can't remove it :(
The silver lining was that I eventually had to contact the bank to do a chargeback of £874 having paid up front, Sky just couldn't refund me as their systems were seriously screwed. A week later they did refund me somehow the same amount, and despite having two long conversations with them, they told me that there was no amount owed by me on their system. The second call was with a back office staff member who had much deeper access and still insisted that they'd only paid me the once.
As a Diamond Member, whenever I phone up I get through to a priority team, so hopefully will continue to be UK based.
My BB is fast fibre plus free calls from NowTV for £22 which they extended for another 12 months (rolling monthly) at the end of last year out of the blue.
