What a waste of fucking time and energy this so called supporters services and access team at our club has become. As a disabled supporter who has since 14th September been waiting on a response from numerous emails and phone calls to resolve a personal issue I have relating to accessibility, I am so pissed off, I think I will now go down the route of discrimination. A so called access team that does not give you access to them, nor respond to you. Does anyone have the contact details for the person in charge of supporters services, after the conversation I’ve just had once again with a no mark at the club, just leaves me like many of the mind sere not arsed about you, you’re 55 years of support means nowt.
I feel for you, bud. I had a similar experience where the initial people you speak to have not got a clue. Probably not their fault, just poor training and/or recruitment. When I finally spoke to a manager things got sorted pretty quick. Just insist on getting an answer when you phone and keep going up the chain until you receive satisfaction. Good luck.