Gaz in Zurich
Well-Known Member
- Joined
- 22 Feb 2009
- Messages
- 1,251
I had a problem with the adsl dropping continuously. I happen to work in IT so know a bit about telecoms, even so, go put through to the call centre in India, after being on hold for about an hour, and even though I told the "technician" I could see on my modems logs it had a line problem. The idiot insisted i reboot laptop/modem etc even though I told them it wasn't the problem. I gave up in the end when he said I had to plug it in the BT engineer socket, which would mean I would have to hang up and redial them and wait another hour to get through. I instead emailed them and told them if it wasn't fixed by the next week then I was swapping to Sky and that there call centre staff were useless.
Amazingly I got a call the next day from a customer services lady who asked me about my problem and gave me a direct line to their UK based 2nd line support staff, who after a bit of diagnosis fixed it there and then.
I'm still going to change though, but not sure who's any better.
Amazingly I got a call the next day from a customer services lady who asked me about my problem and gave me a direct line to their UK based 2nd line support staff, who after a bit of diagnosis fixed it there and then.
I'm still going to change though, but not sure who's any better.