Senior Client Service Officer
Remuneration/ Pay rate:
£20,125 - £27,600
Coutts & Co is part of The Royal Bank of Scotland Group.
We’re now looking for additional people to join the team at our building in Premier Place in London and you’ll find it’s not just your work environment that’s refreshingly different.
Here, your performance is judged on how well you handle each phone call, not how fast. And there’s no stressful pressure to make sales. We are looking for candidates who have outstanding success in banking and customer service along with a willingness to work occasional weekends.
In this telephony role you will be expected to provide the very highest standards of client service. We are looking for multiple candidates with banking and customer service experience who genuinely enjoy helping others. You are given time to take real ownership of each enquiry and you’ll have the chance to make the most of your skills. Also, with further training you’ll make the most of your future too.
Specifically you will be responsible for:
Taking telephone instructions and responding to clients’ requests for information regarding their General Banking and Credit Card transactions.
Referral to the appropriate area for fulfilment where required and updating Coutts databases to ensure collation of data ensuring excellent service delivery is achieved.
Responsibility for documentation of client complaints and complex client issues.
Identifying sales opportunities through a lead generation process for Private Bankers.
Identifying area’s for Improvement within the team and Coutts.
Liaison with client facing and back office teams to ensure seamless banking delivery.
Completion of internal accreditation at the required level for the role.
To act in accordance with the relevant regulatory requirements and standards.
To succeed, you will need to demonstrate:
Previous experience of working within the banking sector (desirable, but not essential).
An all-round knowledge of the banking products set which would be an advantage.
Detailed knowledge of the banks systems and procedures which would be an advantage.
Keyboard skills and all-round knowledge of Windows applications.
Experience in a customer service environment either face to face or over the telephone.
Minimum of 5 GCSE Grade A-C (or equivalent) including English & Maths.
Benefits package
In return, we offer an excellent employee salary and benefit programme which can be tailored to suit your individual needs. In addition to financial benefits, we offer a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your own work-life priorities.
Previous applicants within the last 6 month's need not apply.
Some weekend working will feature in this role.
This position is an Officer 2 graded position.
This role is RBSelect eligible.
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