Ticket Loyalty Points

My computer studies teacher was the typing teacher doing it out of a book as no one had a clue then.
That was how I got the job I guess. I did a years secondment at Lancaster University after insisting to one of my fellow teachers a couple of years earlier that computers would never catch on!! When I got my DASE in Educational Computing from Lancaster he sent me a certificate stating that I was no longer a Luddite!! (He was a lecturer at Cardiff Uni by then). :-)
The Government then introduced Advisory Teachers in Educational Computing and I did that for the next 6 years.
 
I sent an email to supporter services on Friday,and got a reply a few hours later.
The reply was that they would add the points to my account " in the next few weeks".
When I then received a further email asking my opinion on the way they had handled my query, I replied that the service from them was a disgrace and completely unacceptable from a large organization like City.
The scourge of bad service in what we are told is a services economy.
To add your points probably takes 1-2 minutes of activity.
But the virtual request will be allowed to sit in a queue for weeks before any action.
It's everywhere.

And then we get the staff shortages/ COVID/ blah blah blah excuses.

It's "the next few weeks" because they get away with it.
Hate to say it but perhaps a Ticketmaster service would be better.
 
My reply from City...

I hope you are well. Please note that the points are due to be added for the cup schemes at the end of the season.
stuffed a few for Champs league final.....lazy cunts. They said to me when we were knocked out of any cups they'd get added.
 
My response to request yesterday -

‘Ticket points for the completion of our participation of the FA Cup will be added in the next couple of weeks. Sincere apologies for the delay and inconvenience caused.’
 

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