squirtyflower
Well-Known Member
I feel your pain, but in have to say the online ticketing system has been a godsend for me, it's saved me enormous amounts of time and money as it's not easy to get to the ground for meSteviesleftpeg said:
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.
You should upgrade or use an alternative browser.
Ticket Office Again
- Thread starter Steviesleftpeg
- Start date
Steviesleftpeg
Well-Known Member
squirtyflower said:I feel your pain, but in have to say the online ticketing system has been a godsend for me, it's saved me enormous amounts of time and money as it's not easy to get to the ground for meSteviesleftpeg said:It's not the people, I have no qualms with them. Just spoke to a lovely lass (after 53 minutes though), but she was incredibly helpful and got the tickets and error sorted in seconds.
They've always been good at sorting problems (returning money, sorting out my ticket at Wembley)
My anger lies with the online system. It just doesn't work for me. It just seems my whole account is corrupt on their system as it's just problems, problems, problems.
I'm sure some middle management people will sit down on money eating danishs and drinking coffee and discuss how it needs to have 'a positive customer user interface' and to 'streamline effectiveness'. No, what it needs is to W.O.R.K.
I'm not even sure it's the online website per se, but the software or IT behind it. One look at my online loyalty points says it all. There is about 50 times where the points total has been altered (either up or down, it's probably about right now) and has a note of admin error next to it.
It's like every time I have to get something sorted they sow a little patch over whatever the problem is, but it never solves it!
squirtyflower
Well-Known Member
have you explained all of this to Lisa at Customer Services?Steviesleftpeg said:squirtyflower said:I feel your pain, but in have to say the online ticketing system has been a godsend for me, it's saved me enormous amounts of time and money as it's not easy to get to the ground for meSteviesleftpeg said:It's not the people, I have no qualms with them. Just spoke to a lovely lass (after 53 minutes though), but she was incredibly helpful and got the tickets and error sorted in seconds.
They've always been good at sorting problems (returning money, sorting out my ticket at Wembley)
My anger lies with the online system. It just doesn't work for me. It just seems my whole account is corrupt on their system as it's just problems, problems, problems.
I'm sure some middle management people will sit down on money eating danishs and drinking coffee and discuss how it needs to have 'a positive customer user interface' and to 'streamline effectiveness'. No, what it needs is to W.O.R.K.
I'm not even sure it's the online website per se, but the software or IT behind it. One look at my online loyalty points says it all. There is about 50 times where the points total has been altered (either up or down, it's probably about right now) and has a note of admin error next to it.
It's like every time I have to get something sorted they sow a little patch over whatever the problem is, but it never solves it!
Steviesleftpeg
Well-Known Member
squirtyflower said:have you explained all of this to Lisa at Customer Services?Steviesleftpeg said:squirtyflower said:I feel your pain, but in have to say the online ticketing system has been a godsend for me, it's saved me enormous amounts of time and money as it's not easy to get to the ground for me
I'm not even sure it's the online website per se, but the software or IT behind it. One look at my online loyalty points says it all. There is about 50 times where the points total has been altered (either up or down, it's probably about right now) and has a note of admin error next to it.
It's like every time I have to get something sorted they sow a little patch over whatever the problem is, but it never solves it!
I have spoken to her before (Wembley ticket situation) but I think I'm gonna give them a ring later in the week when it's quietened down and try and have a longer chat about it and agree on some way forward.
EDIT: I did try logging out and in but it didn't work. I couldn't empty my basket as it was already empty!
Imagine if we got to the CL final and I'd seemingly 'used my allocation' :-)
squirtyflower
Well-Known Member
imagine....Steviesleftpeg said:squirtyflower said:have you explained all of this to Lisa at Customer Services?Steviesleftpeg said:I'm not even sure it's the online website per se, but the software or IT behind it. One look at my online loyalty points says it all. There is about 50 times where the points total has been altered (either up or down, it's probably about right now) and has a note of admin error next to it.
It's like every time I have to get something sorted they sow a little patch over whatever the problem is, but it never solves it!
I have spoken to her before (Wembley ticket situation) but I think I'm gonna give them a ring later in the week when it's quietened down and try and have a longer chat about it and agree on some way forward.
Imagine if we got to the CL final and I'd seemingly 'used my allocation' :-)
Bill
Moderator
I just joined the cup scheme at the outset. I walk up to the turnstile on matchday and hey presto I'm in.
mancitymick
Well-Known Member
This.de niro said:I just joined the cup scheme at the outset. I walk up to the turnstile on matchday and hey presto I'm in.
cheddar404
Well-Known Member
I've never had any issues with the ticket office. I can't remember the last time I called them. On all the cup schemes, buy away tickets online.