Ticket office hold times

I suppose ticketing is supply and demand so to have sufficient staff on the phones at all time isn’t a simple thing to have in place.
 
We’ve been discussing the City ticket office for decades and it’s still isn’t fit for purpose, which is dreadful for a club/company that made revenues of £713mill in the last financial year. Having fans/customers waiting on the phone for over an hour to speak to somebody at the ticket office.
 
It’s only going to get worse when the capacity of the Etihad is increased to 62,000.
 
I was on hold for over an hour this morning so I put the phone. I got sorted in the afternoon a lot faster through Fan Support on Twitter.

It’s a pretty poor service but it’s not helped by people chasing up Wembley tickets 5 days before the semi final. They could easily have waiting until Thursday morning, when demands from the Madrid game and flexi gold had passed.
 
I want to get one of the flexi gold tickets, preferably 2, for my son too.

I’m currently a cityzen member who does on average 15 games a season for years, so is my son. People have said they’ve had emails inviting them to ring for one. Is it just current season ticket holders being invited or are cityzen members too?

Thanks
 
It's shambolic and has been for as long as I can remember. When you eventually get through after hours of waiting you have about a 10% chance of speaking to someone who has even a primary school level of comprehension.
 
Bombo said:
Trying to buy my son one of these flexi gold junior season cards now my window fit purchasing has opened. So far been on hold for 1.5 hours absolutely terrible service as usual. What’s the point of purchase windows if not enough staff to answer the phones?
Click to expand...
Same I gave up at just after 3, trying again tomorrow
 
ftg89 said:
I want to get one of the flexi gold tickets, preferably 2, for my son too.

I’m currently a cityzen member who does on average 15 games a season for years, so is my son. People have said they’ve had emails inviting them to ring for one. Is it just current season ticket holders being invited or are cityzen members too?

Thanks
Click to expand...
Current STH at the minute with strongly linked friends/family…it states they will release further ST’s & criteria at a later date. Given they’ve stated points will be used at this stage, you would hope they see sense & do likewise, I reckon you’re in a good position to get one but you need to be proactive
 
Tim of the Oak said:
I was on hold for over an hour this morning so I put the phone. I got sorted in the afternoon a lot faster through Fan Support on Twitter.

It’s a pretty poor service but it’s not helped by people chasing up Wembley tickets 5 days before the semi final. They could easily have waiting until Thursday morning, when demands from the Madrid game and flexi gold had passed.
Click to expand...
City themselves last week told me to phone them Monday (today) to request my Wembley PAH Tickets.
Don't put it on us fans when our ticket office are shite.
Wait till Thursday you say
Am leaving Friday morning for Wembley and couldn't trust city answer the phone in 24 hours.
 
It’s about time City moved the date of season tickets sales to the start of the year or after the season is over. This can’t keep on going on year after year selling season tickets, season ticket seat relocations, and tickets for the latter stages of the FA Cup and CL games at the same time. It’s absolute chaos for the ticket office, ticket office staff, and supporters. Season tickets and season ticket seats relocations should all be sorted by the end of February, if not sooner, or when the season is finished in May or early June.(after the FA Cup Final & CL final) Yet once again the people running the club, the directors, are either oblivious to the same problems happening every season or aren’t prepared to change things.
 
jrb said:
It’s about time City moved the date of season tickets sales to the start of the year or after the season is over. This can’t keep on going on year after year selling season tickets, season ticket seat relocations, and tickets for the latter stages of the FA Cup and CL games at the same time. It’s absolute chaos for the ticket office, ticket office staff, and supporters. Season tickets and season ticket seats relocations should all be sorted by the end of February, if not sooner, or when the season is finished in May or early June.(after the FA Cup Final & CL final) Yet once again the people running the club, the directors, are either oblivious to the same problems happening every season or aren’t prepared to change things.
Click to expand...
I remember when that nice Mr Swales use to give us a discount if we renewed before the end of March, course probably because we weren't to sure which division we'd be in. :-)
 
Franny 1234 said:
City themselves last week told me to phone them Monday (today) to request my Wembley PAH Tickets.
Don't put it on us fans when our ticket office are shite.
Wait till Thursday you say
Am leaving Friday morning for Wembley and couldn't trust city answer the phone in 24 hours.
Click to expand...
They answer a tweet in 20 minutes. I joined the long phone queue in the morning and regretted it. Haven’t one of the four of you got a smart phone.

The ticket office isn’t good enough but if you chose to phone up in the days before Real Madrid at home and a new form of season card were being sorted out, it was inevitable there would be a big queue.
 
Oils said:
Same I gave up at just after 3, trying again tomorrow
Click to expand...
Got through in 48 minutes today the girl who answered was efficient and pleasant so credit to her. Still didn’t need the 48 minutes of hold time repeating the same message over and over. Got my boy a ticket only had to move one row back and a few seat along.
 
50 minutes and one hour on the phone when I couldn't buy the tickets for Real Madrid and Chelsea FA cup online during my window (despite meeting the criteria), apparently due to having renewed my membership a couple of weeks earlier.

Having said that, in both occasions the girl and the chap I spoke to were very kind and efficient in resolving the issue in a couple of minutes - can't imagine the pressure they're under during key dates.

Agree that City could/should definitely do better when it comes to the ticket office. I guess improving things doesn't make a material change to the bottom line!
 
Bombo said:
Got through in 48 minutes today the girl who answered was efficient and pleasant so credit to her. Still didn’t need the 48 minutes of hold time repeating the same message over and over. Got my boy a ticket only had to move one row back and a few seat along.
Click to expand...
I tried this morning first thing but had to give up after 45 mins as had a work call, second attempt today now and been on hold 1 hr 1 min currently…if I hear the word ‘again’ from the automated voice about the failed cup scheme payments one more time !!
 
Bombo said:
Got through in 48 minutes today the girl who answered was efficient and pleasant so credit to her. Still didn’t need the 48 minutes of hold time repeating the same message over and over. Got my boy a ticket only had to move one row back and a few seat along.
Click to expand...
Out of interest what stand are you in?
 
You must log in or register to reply here.
Unread Posts

Don't have an account? Register now and see fewer ads!

SIGN UP
Back
Top