This is a difficult subject to debate because none of us really can be too sure of the work that has gone into the PR, good or bad.
Maybe our PR department could've done more. It's possible that everything everyone has criticised her for is true. But it's also entirely possible that they've already done a tonne that we don't know about. It's possible that the press would be a 1000 times worse had it not been for Kloss.
We could have had a bolshie and brash PR executive who banned every journalist that spoke out of term, pissing them all off in the process, and then we may have had to be dealing with articles calling for us to be stripped of the titles we won before any of this stuff even came to light after the email hackings.
I refuse to be sure that anyone that neither works in or close to the City PR department nor the mainstream newspaper industry could really provide a fair assessment of Vicky Kloss, good or bad.