Please check your receipts if you bought a ticket for this. Booked mine online for west ham, I then rang customer services to move my seat a few rows down. When I checked my confirmation shed booked me a new ticket for the west Brom game (last Monday) and cancelled my west ham ticket. When I rang back they tried to put me in tier 3 but after arguing the toss got back in the lower tier. Not sure how they are allowed to book a ticket for a game that has already played, can you imagine explaining this may 11th! Point beng check it says west ham not west Brom