You can't generalise, many NHS staff are wonderful, as I found out this week.
The trouble is they are overstretched.
I was in Blackburn hospital last week and there were 47 people waiting to be seen in the fracture clinic, some had been there six hours, and in A&E 18 trollies in the corridor with patients on because there were no beds, the poor nurses were scurrying about like workers an Maccy D's, this was just before midnight.
Best wishes to Mrs frothy.
btw The NHS saved my life, Mrs CBJ's life and my son's leg after he had a bad motorbike accident, all in the last ten years.
If I'd have been in the USA we'd have been bankrupt.