When you click the link in your email to Amend Seasoncard, it gives you the options "Yes, I want to renew now" or "Not sure, keep my seat for the time being". It also includes my Friends and Family. I'm going to defer, but I can't confirm that it works because I haven't done it yet.There is no deferral option on online. You have to ring up to defer.
"Not done this very well" is an understatement. I was going to defer for 4 tickets including myself. It sounds as if you have to phone up if you want to do anything other than renew. I'm going to leave it a few days before trying. If they tell me I can't defer Friends and Family due to GDPR or suchlike I will go ballistic. 2 of our ticket holders are in Portugal and won't be back before the deadline.Its not the deferral. The club have once again not done this very well. You choose the "Not sure" option if you are not renewing for a specific person in your friends and family. If you want to defer or cancel you will have to ring up
I can get onto that and enter the family & Friends info but it will not register it against the F&F.When you log into mancity.com , click the tickets tab and then you will see your name at the top on the right hand side . click your name and all shall be revealed .
That sounds like 5 credits and 6 credits, each at £43.16. Maybe one of your ticket exchange deals didn't get sold.i have 2 season tickets - both adults but the (6 credits owed from 19/20) seems to be different.. anyone experienced this?
I cant think of any extras sold via ticket exchange. Pretty confident its 6 credits on each ticket.
Deposit categorySeasoncard 19/20 CreditSum£215.80
Deposit categorySeasoncard 19/20 CreditSum£258.96
click on manage friends and family. Then click edit next to the the friend or family members name in the box that opens and then tick the box to add them as a member of your city family group.I can get onto that and enter the family & Friends info but it will not register it against the F&F.
Normally no problem but since yesterday nothing..
yeah correct - my ticket is 820 / 19 is £43.16 a game. strange cause we def missed 6 home games arsenal, burnley, liverpool, newcastle, bournemouth and norwich.That sounds like 5 credits and 6 credits, each at £43.16. Maybe one of your ticket exchange deals didn't get sold.
You have just bought Mendy ;-))2 1/2 hours on phone started at caller 259 went to 12 then cut off !!!!!!
now on line and it’s been processing payment for 20 mins
WTF !!!
I cannot add another friend to my list..click on manage friends and family. Then click edit next to the the friend or family members name in the box that opens and then tick the box to add them as a member of your city family group.
Nice one mate I'm glad I read this.Its not the deferral. The club have once again not explained this very well. You choose the "Not sure" option if you are not renewing for a specific person in your friends and family. If you want to defer or cancel you will have to ring up and before the 16th otherwise the auto renewal may kick in
I have been trying to add a new friend but nothing happened after I entered the details. This was yesterday so not overnight, tried again today and still nothing. Clearly there is a problem.click on manage friends and family. Then click edit next to the the friend or family members name in the box that opens and then tick the box to add them as a member of your city family group.
It’s a joke isn’t it2 1/2 hours on phone started at caller 259 went to 12 then cut off !!!!!!
now on line and it’s been processing payment for 20 mins
WTF !!!
I have exactly the same issue ? I have been on the phone for 45 mins and i'm still on number 78 .I have been trying to add a new friend but nothing happened after I entered the details. This was yesterday so not overnight, tried again today and still nothing. Clearly there is a problem.
Thank you for this and the sterling thankless work you do on our behalf, which can't be easy given that City are impossible. What they have told you doesn't make a whole lot of sense though. If you apply that theory to people renewing for next season they should add a clause "renewing your season ticket for next season doesn't guarantee your seat will be available for the following season! If it really is for removals of seats it would affect so few why mention it at all? Could they update the page to be more precise with what the policy really is?We've had confirmation from the club that the wording means if you defer, you will be guaranteed your seat in 22/23 unless they have to remove it for some reason (e.g. expanded disabled bays, new hospitality offerings, some other ground works).
So even if you renewed and that happened, you'd still have to relocate. They won't sell it as a seasoncard to someone else.
Typical City. If there's 99 correct ways to explain things and 1 shit one, they'll pick the shit one every time. Their communication skills are absolutely fucking awful. They should have either explained fully or said nothing.
So you can safely defer.
Keep us posted pal on how it goesI have exactly the same issue ? I have been on the phone for 45 mins and i'm still on number 78 .
Exactly the point some of my CM colleagues have made. It might not affect anyone so either don't mention it unless there is a problem or say something like "Please note that any renewal, whether deferred or not, will always be subject to that seat being available during the season. A seat not being available may occur because of work done within the stadium that would lead to that seat, and those close to it, being removed".Thank you for this and the sterling thankless work you do on our behalf, which can't be easy given that City are impossible. What they have told you doesn't make a whole lot of sense though. If you apply that theory to people renewing for next season they should add a clause "renewing your season ticket for next season doesn't guarantee your seat will be available for the following season! If it really is for removals of seats it would affect so few why mention it at all?