Seasoncard - 2021/22

[CJH]

has anyone at all been called back after filling in the deferral form

 

[Halloween Jack]

has anyone at all been called back after filling in the deferral form

Just logged on to ask the same question. I haven't yet.

 

[Paulmcfc2703]

has anyone at all been called back after filling in the deferral form

No, although any form of communication seems tricky at the minute

 

[Lee_One_Pen]

has anyone at all been called back after filling in the deferral form

 

[HarrytheBlue]

I gave up trying to phone City after waiting 3 hours yesterday and 3 hours today, both without City answering. If you want to renew then best to go online and if you want to defer then go online and fill in the new deferral form. What with the mither over attending the last home game against Everton, going to Porto and then renewing/deferring new season tickets, all within the last few weeks, City will be the death of me!

I've made three two-hour long attempts to call the club, as I need to not renew our second seasoncard (son gone to live in California), but other son wants his seat on a seasoncard. Sent an e-mail to City 5 days ago - no response yet. Anyone know what's going on in the admin team ? I myself work in admin, working from home because of COVID for a multi-billion pound turnover Govt owned company (millions of customers - yes millions), crazy busy - but we still deliver the same level of customer service.

 

[remember arthur mann]

I've been waiting for what seems eternity for the ticket office this morning, let's put it this way, I've had a S, S and a shave, put two washes on and out, all I get is this fellow on the line......



patience is running out........


Feeling a bit like Albie.....


You're not telling me this isn't run by rags ?

I can see them at the other end of the line.....

 

[blue12]

Anyone had a call back re deferral

I sent my form a few days ago and have heard nothing.
Tried phoning several times and can’t get through, what an utter shambles .

 

[blue12]

They really need to extend the renewal-deferral dates to give more time to sort this mess out

 

[CJH]

Phoned 8am on the dot and got through after 1 hr 20 and deferred. All they ask is a reason, really dont understand why you couldnt do it on the form.

 

[Blue Mist]

I am waiting for 2 things death and City to ring me, I wonder which will happen first.

 

[armadillo495]

What is the the correct phone number and option to get the option for a call back? I need to renew my ticket but defer my sons ticket.

 

[mancityscot]

surely the filling out of the form will be enough. No way they'll be able to ring everyone back before the deadline

 

[Eccles Blue]

I thought they were extending the deadline?

 

[Rammy Blue]

It’s like a really shit comedy show. Embarrassing.

 

[Blue Mist]

I thought they were extending the deadline?

No the deadline to extend the deadline has been extended but the deadline to extend hasn't.

 

[CJH]

When deferring, I asked about the direct debits and the lady said they shouldn't go out but wasn't sure and I could cancel them if I wanted. I thought the whole idea of deferrral was that everything would stay in place. Do I trust the DD not to go out ??. Answers on a postcard.

 

[lancs blue]

What is the the correct phone number and option to get the option for a call back? I need to renew my ticket but defer my sons ticket.

You can do both online, renew yours as usual and fill in the deferral form for your son.

 

[BlueMoonRisin’]

I managed to get through to a human voice, hallelujah!!!

This is the number i got through on - 01613334470.

Good luck.

 

[pluto]

Is the physical ticket office not open, to walk up and speak to a person

 

[lancs blue]

Is the physical ticket office not open, to walk up and speak to a person

No, covid restrictions.