Seasoncard - 2021/22

What is the the correct phone number and option to get the option for a call back? I need to renew my ticket but defer my sons ticket.
 
When deferring, I asked about the direct debits and the lady said they shouldn't go out but wasn't sure and I could cancel them if I wanted. I thought the whole idea of deferrral was that everything would stay in place. Do I trust the DD not to go out ??. Answers on a postcard.
 

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