Got the email about mine renewing last week and direct debit start date confirmed yesterdayI wanted to renew my seasoncard and as I pay by direct debit and didn't need to make any changes I did the 'do nothing' option. However I haven't yet received any confirmation of the renewal and can't see any evidence of renewal in my online account. Are others still waiting too or should I have received confirmation by now? Cheers
I had an email and a text messageI wanted to renew my seasoncard and as I pay by direct debit and didn't need to make any changes I did the 'do nothing' option. However I haven't yet received any confirmation of the renewal and can't see any evidence of renewal in my online account. Are others still waiting too or should I have received confirmation by now? Cheers
Try this. Click on the Renew link and if you get an error page saying 'it looks like you have nothing to renew' message then it probably has been renewed. Maybe take a screenshot just in case of any problems. Not as good as an email confirmation but hopefully it means it has been.I wanted to renew my seasoncard and as I pay by direct debit and didn't need to make any changes I did the 'do nothing' option. However I haven't yet received any confirmation of the renewal and can't see any evidence of renewal in my online account. Are others still waiting too or should I have received confirmation by now? Cheers
Have you tried my suggestion? If it shows your seat then it definitely hasn't been renewed and you should contact them sooner.Thanks for the replies. Still nothing but will wait till Monday before chasing. Looking to relocate but need to ensure that I still have something to relocate :)
Thanks, I've clicked on the Start Renewal button in my account but it gives me the option of renewing or the "not sure' option. Will pursue on Monday if I've still not heard.Try this. Click on the Renew link and if you get an error page saying 'it looks like you have nothing to renew' message then it probably has been renewed. Maybe take a screenshot just in case of any problems. Not as good as an email confirmation but hopefully it means it has been.
I am in the same boat mateThanks for the replies. Still nothing but will wait till Monday before chasing. Looking to relocate but need to ensure that I still have something to relocate :)
Thank you mate. I"ve just phoned them and to cut a long story short it turned out that it hadn't been renewed so I had to renew it then over the phone, set up direct debit again and enrol on cup schemes again! I do now have the confirmation email now. Hope this helps others too.Have you tried my suggestion? If it shows your seat then it definitely hasn't been renewed and you should contact them sooner.
Or Fridays or Mondays!She works every other weekend so it was always going to be a 50 % chance of going, saturdays may change to Sundays and times change but they will still be the same weekends unfortunately
Thanks for the replies. Still nothing but will wait till Monday before chasing. Looking to relocate but need to ensure that I still have something to relocate :)
Thank goodness fo automatic renewal. No wonder no one trusts them. Did they give you any reason why it hadn't auto-renewed?Thank you mate. I"ve just phoned them and to cut a long story short it turned out that it hadn't been renewed so I had to renew it then over the phone, set up direct debit again and enrol on cup schemes again! I do now have the confirmation email now. Hope this helps others too.
At first I was told that it should have been renewed - it was just that the auto-renewals were still being 'processed' and that's why I hadn't yet received my confirmation email. He did then say he would check with his manager - I would have insisted he did that anyway if he hadn't done so - and came back and said that I'd need to renew there and then.Thank goodness fo automatic renewal. No wonder no one trusts them. Did they give you any reason why it hadn't auto-renewed?
Completely agree.At first I was told that it should have been renewed - it was just that the auto-renewals were still being 'processed' and that's why I hadn't yet received my confirmation email. He did then say he would check with his manager - I would have insisted he did that anyway if he hadn't done so - and came back and said that I'd need to renew there and then.
I've had worse from the ticket office in terms of seasoncard renewals before now and after many years' experience I actually expect something to go wrong more than I expect it to go smoothly. Encouraged by others including on here thought I'd better check. When so-called automatic renewals aren't working properly it really is piss poor.
Think its because Brian Kidd is in charge of the ticket system now and he’s not the best on technology apparentlyCompletely agree.
I've worked on two huge bank migration projects and we always did dry runs in advance to ensure everything was working properly. It's IT101.
If we have 30,124 accounts on DD, then you run a test renewal and ensure 30,124 accounts have been auto-renewed. If not, then you work out which ones haven't and why, then fix those and run it again.
I don't think it would be as bad as it is now if Kiddo was in charge! :)Think its because Brian Kidd is in charge of the ticket system now and he’s not the best on technology apparently
Login to your account and click on the Renew link. If your seat is showing as available to renew then it hasn't been. If you get an error page saying there isn't anything then it probably has been.Also went for the "do nothing" option, not had any email or text confirmation yet. Hopefully not 2hr queues on the phone lines tomorrow!