Help please re a laptop

[Eccles Blue]

I bought an ASUS laptop in late February and a week ago it started to lose its charge and closing down unexpectedly.
I contacted ASUS and they’ve arranged for it to be collected.my dilemma is that although I’ve saved my files to the cloud I am not sure whether to leave the laptop with the Office software on there when it goes for ‘repair’. Do I leave as is or what?


As an aside they sent me an email with some suggestions as to how to hopefully fix it. It consisted of THIRTY FIVE pages! I would have needed a Degree in Computer Science to understand most of it! My Diploma in Advanced Studies in Educational Computing from 25 years ago wouldn’t have helped. :-)

 

[remember arthur mann]

I bought an ASUS laptop in late February and a week ago it started to lose its charge and closing down unexpectedly.
I contacted ASUS and they’ve arranged for it to be collected.my dilemma is that although I’ve saved my files to the cloud I am not sure whether to leave the laptop with the Office software on there when it goes for ‘repair’. Do I leave as is or what?


As an aside they sent me an email with some suggestions as to how to hopefully fix it. It consisted of THIRTY FIVE pages! I would have needed a Degree in Computer Science to understand most of it! My Diploma in Advanced Studies in Educational Computing from 25 years ago wouldn’t have helped. :-)

 

[Eccles Blue]

*rofl* after the day I’ve had I needed that to make me laugh out loud. Thank you.

 

[kaz7]

I would imagine they need to have it as is , might be that causing it to drain the battery

Complete guess though

Hope you have nothing saucy on it eccles lol

 

[snorky]

When she's grinding don't whack your cock out and sploodge on her ass.
They hate that.

 

[Paladin]

I reckon you need to save all your documents and anything personal like photos etc. Personally, I would remove any financial stuff, passwords etc. as well.

If there is a faulty component, they might just replace it, but it is more likely that they will perform a factory reset to the computer, which will remove all your work and files. If they can't find a faulty component, you will get a new or refurbished model anyway, and you will need to put back your own software and data.

 

[yeseye]

Have you tried switching it off and on again?

 

[bluesteel]

Save the files somewhere else and give it back, they’ll reset then run diagnostics

 

[TCIB]

Back important stuff up, leave software as is, no need to go back to factory settings. It is either legit faulty or you have some virus like a bitcoin miner that is sucking the battery dry quick due to 100% cpu usage 24/7

 

[Eccles Blue]

Have you tried switching it off and on again?

I even turned the gas on at the mains!

 

[Eccles Blue]

When she's grinding don't whack your cock out and sploodge on her ass.
They hate that.

Mmm don’t I have to have one to do that? :-)

 

[yeseye]

I even turned the gas on at the mains!

Sounds like you defo need help..

 

[Barcon]

@Eccles Blue Please delete the pics I sent you before you take it in.

 

[Trevor Morley's Tache]

Ctrl+Alt+Del then select task manager.

From there you should be able to see what apps/programs have high power usage.

 

[Eccles Blue]

@Eccles Blue Please delete the pics I sent you before you take it in.

I printed them out before I deleted them. ;-)

 

[I'm With Stupid]

Hope you have better luck than me. I bought an Asus last year with a faulty touchpad. Returned it and all they did was reinstalled Windows, clearly didn't test it, and handed it me back. Then the second time, they changed the touchpad (they claimed) and again didn't test it. Then the third time, they changed the whole motherboard. Still didn't fix it. At no point would they just offer a replacement. So now I have an Apple instead.

 

[snorky]

Mmm don’t I have to have one to do that? :-)

Sorry, I read 'lapdance'

 

[Eccles Blue]

Sorry, I read 'lapdance'

*lol*

 

[stevemacca]

I would imagine they need to have it as is , might be that causing it to drain the battery

Complete guess though

Hope you have nothing saucy on it eccles lol

OOOOH - Sauce

Not heard that since Frankie Howard passed

 

[Centurions]

@Eccles Blue Please delete the pics I sent you before you take it in.

Ahh, is that you? I was wondering why she mass PM'ed everybody those pics. Now I'm an animal lover myself Barcon, and I know the Moose appears to be smiling but you can take things too far.