Help please re a laptop

[Eccles Blue]

I bought an ASUS laptop in late February and a week ago it started to lose its charge and closing down unexpectedly.
I contacted ASUS and they’ve arranged for it to be collected.my dilemma is that although I’ve saved my files to the cloud I am not sure whether to leave the laptop with the Office software on there when it goes for ‘repair’. Do I leave as is or what?


As an aside they sent me an email with some suggestions as to how to hopefully fix it. It consisted of THIRTY FIVE pages! I would have needed a Degree in Computer Science to understand most of it! My Diploma in Advanced Studies in Educational Computing from 25 years ago wouldn’t have helped. :-)

 

[remember arthur mann]

I bought an ASUS laptop in late February and a week ago it started to lose its charge and closing down unexpectedly.
I contacted ASUS and they’ve arranged for it to be collected.my dilemma is that although I’ve saved my files to the cloud I am not sure whether to leave the laptop with the Office software on there when it goes for ‘repair’. Do I leave as is or what?


As an aside they sent me an email with some suggestions as to how to hopefully fix it. It consisted of THIRTY FIVE pages! I would have needed a Degree in Computer Science to understand most of it! My Diploma in Advanced Studies in Educational Computing from 25 years ago wouldn’t have helped. :-)

 

[Eccles Blue]

*rofl* after the day I’ve had I needed that to make me laugh out loud. Thank you.

 

[kaz7]

I would imagine they need to have it as is , might be that causing it to drain the battery

Complete guess though

Hope you have nothing saucy on it eccles lol

 

[snorky]

When she's grinding don't whack your cock out and sploodge on her ass.
They hate that.

 

[Paladin]

I reckon you need to save all your documents and anything personal like photos etc. Personally, I would remove any financial stuff, passwords etc. as well.

If there is a faulty component, they might just replace it, but it is more likely that they will perform a factory reset to the computer, which will remove all your work and files. If they can't find a faulty component, you will get a new or refurbished model anyway, and you will need to put back your own software and data.

 

[yeseye]

Have you tried switching it off and on again?

 

[bluesteel]

Save the files somewhere else and give it back, they’ll reset then run diagnostics

 

[TCIB]

Back important stuff up, leave software as is, no need to go back to factory settings. It is either legit faulty or you have some virus like a bitcoin miner that is sucking the battery dry quick due to 100% cpu usage 24/7

 

[Eccles Blue]

Have you tried switching it off and on again?

I even turned the gas on at the mains!