Supporter Services - MCFC

[squirtyflower]

Apparently, the delay was down to SC holders registering for the various cup schemes. Bloody SC holders; who do they think they are, holding up us Cityzen members. Its an outrage.

Tbf the stupid SC holders wouldn’t have to be phoning up if the daft twats didn’t send generic emails to us all saying we should join the cup scheme when we already have.

 

[jimharri]

Is Supporter Services generally slower to answer calls these days? This is my second time calling them this morning. Had to hang up the first call after half an hour on hold. Trying them again now, currently 15 minutes on hold. I don't remember being that long on hold before.

 

[FantasyIreland]

Rang me yesterday trying to sell hospitality....are they struggling to fill seats?

 

[chesterbells]

Is Supporter Services generally slower to answer calls these days? This is my second time calling them this morning. Had to hang up the first call after half an hour on hold. Trying them again now, currently 15 minutes on hold. I don't remember being that long on hold before.

That’s my experience too tbh. Find it quicker using the Supporter services account on Twitter these days.

 

[jimharri]

That’s my experience too tbh. Find it quicker using the Supporter services account on Twitter these days.

Eventually got answered by someone in ticket sales (after 50 minutes). Asked her if anyone was manning the phones in Supporter Services, she said the calls were being diverted to them. Nice enough girl, but was as helpful as a chocolate teapot re my enquiry. Don't you just love particular aspects of this club? Have since got on to them via twitter. Still awaiting a reply, nearly an hour ago now.

 

[chesterbells]

Eventually got answered by someone in ticket sales (after 50 minutes). Asked her if anyone was manning the phones in Supporter Services, she said the calls were being diverted to them. Nice enough girl, but was as helpful as a chocolate teapot re my enquiry. Don't you just love particular aspects of this club?

Indeed. Though, and it won’t be much consolation, in my experience, it’s something City has in common with most large & medium sized organisations when it comes to fielding phonecall enquiries.
So much so that when you do get through easily, quickly and get a straight answer, it’s remarkable and noteworthy.

 

[yeseye]

Is Supporter Services generally slower to answer calls these days? This is my second time calling them this morning. Had to hang up the first call after half an hour on hold. Trying them again now, currently 15 minutes on hold. I don't remember being that long on hold before.

Jesus , 3 years you’ve been waiting!
I wonder if the op ever got his leak fixed ?
Bloody natural spring !
Have these clowns ever heard of drainage ?
They could easily solve this in a few hours.
It’s a miracle how we could divert rivers canals etc hundreds of years ago and these morons aren’t able to divert a puddle ffs!

 

[jimharri]

Jesus , 3 years you’ve been waiting!
I wonder if the op ever got his leak fixed ?
Bloody natural spring !
Have these clowns ever heard of drainage ?
They could easily solve this in a few hours.
It’s a miracle how we could divert rivers canals etc hundreds of years ago and these morons aren’t able to divert a puddle ffs!

Put the bottle down, you've had enough.

 

[Eccles Blue]

Does anyone feel that they are trying to get you to use the club Twitter account as they only need a couple of people to respond to the messages on there?
A bit like they've 'phased' in the season card thing without any notification.

 

[Dave Ewing's Back 'eader]

Are you sure you not incontinent?

It could be the fucker in the seat behind never goin to the gents. I think the club should provide you with a pair of wellies.

 

[Saddleworth2]

Does anyone feel that they are trying to get you to use the club Twitter account as they only need a couple of people to respond to the messages on there?
A bit like they've 'phased' in the season card thing without any notification.

The twitter two are useless. No, not useless. Very adept at answering questions I didnt ask and ignoring questions I did.

 

[Eccles Blue]

The twitter two are useless. No, not useless. Very adept at answering questions I didnt ask and ignoring questions I did.

So basically just carrying on from Supporter Services on the phone.

Although I've been very lucky with any dealings I have had on the phones I feel for the people who have/are suffered/suffering. It just isn't good enough. Sorry to everyone who has had problems.

 

[5 Hit Gibbon]

I've had poor experiences recently trying to speak to them too. Diverted through to the normal ticket office despite selecting the option for supporter services, then told to email them, but they just ignore the emails.

For a club that is supposed to be well run from top to bottom, the ticket office & supporter services are quite poor at present.

 

[BillCarlisle]

Indeed. Though, and it won’t be much consolation, in my experience, it’s something City has in common with most large & medium sized organisations when it comes to fielding phonecall enquiries.
So much so that when you do get through easily, quickly and get a straight answer, it’s remarkable and noteworthy.

Supporter Services used to be reasonably easy to access by phone. Not any more. It's now nigh on impossible.
No customer of any organisation should have to put up with the lack of service we are currently experiencing
Compare City with Amazon - on the odd occasion that I have required help I have found that by requesting a ring-back online Amazon actually call back and literally within a few minutes. Plus, they follow it through until the issue is resolved.
City have made great strides on the field, but off it the organisation is a shambles.

 

[mayo31]

It could be the fucker in the seat behind never goin to the gents. I think the club should provide you with a pair of wellies.

2016 I wrote that

I was lost for a minute then

 

[EL APACHE TEVEZ]

Didn’t know we had supporter services

 

[chesterbells]

Supporter Services used to be reasonably easy to access by phone. Not any more. It's now nigh on impossible.
No customer of any organisation should have to put up with the lack of service we are currently experiencing
Compare City with Amazon - on the odd occasion that I have required help I have found that by requesting a ring-back online Amazon actually call back and literally within a few minutes. Plus, they follow it through until the issue is resolved.
City have made great strides on the field, but off it the organisation is a shambles.

The customer-facing elements can be at times, certainly pal, agreed.

 

[Centur100ns]

I've had poor experiences recently trying to speak to them too. Diverted through to the normal ticket office despite selecting the option for supporter services, then told to email them, but they just ignore the emails.

For a club that is supposed to be well run from top to bottom, the ticket office & supporter services are quite poor at present.

It really is an odd one at the moment with supporter services as you can’t get through on the phone to someone who knows the ins and outs of how to sort stuff but you can email them however it can take up to 5 days to respond. Which in most cases is too long. whoever received my email, although it took a while to respond, pulled a blinder and sorted out what I needed sorting. Unfortunately they didn’t tell me what they had done over email but told me to phone supporter services to discuss, which i put off due to issues I had with calling the outsourced company previously. I eventually called and was glad I did as they were then able to sort my issue due to the background work supporter services had put in place.
Really in this day and age a 24 hr turn around for emails is not unreasonable if you can’t get through on the phone.

 

[5 Hit Gibbon]

It really is an odd one at the moment with supporter services as you can’t get through on the phone to someone who knows the ins and outs of how to sort stuff but you can email them however it can take up to 5 days to respond. Which in most cases is too long. whoever received my email, although it took a while to respond, pulled a blinder and sorted out what I needed sorting. Unfortunately they didn’t tell me what they had done over email but told me to phone supporter services to discuss, which i put off due to issues I had with calling the outsourced company previously. I eventually called and was glad I did as they were then able to sort my issue due to the background work supporter services had put in place.
Really in this day and age a 24 hr turn around for emails is not unreasonable if you can’t get through on the phone.

I'm glad you managed to get sorted. I emailed them more than 5 working days ago and they haven't bothered to get back to me.

 

[Mifred]

I'm glad you managed to get sorted. I emailed them more than 5 working days ago and they haven't bothered to get back to me.

Rang Supporter Services .on hold for 2 and a half hours. When I got through got cut off half way into the conversation.Fortunately the guy rang me back.Load of hassle just to get 4season tickets on line