Supporter Services - MCFC

[BlueSkyBlue]

It's the modern "customer service" way of doing things....there is no service unless there is value attached to the interaction.

Most customer service jobs now have a sales target attached - if a department needs say 5x new people on £20k a year, the team must first demonstrate the cost of the staff v the revenue they will bring before the higher management will approve the recruitment.

The new staff are then required to "build rapport" with a customer to "help the customer increase their portfolio of products with us" (genuinely saw that on an advert recently)

 

[awest]

I just wanted to share an issue I'm having with city at the minute and see what other peoples' experience of dealing with supporter services is.

I've got an issue whereby I have a huge puddle under my feet at every game. This is pretty tedious, throughout winter especially, and getting cold and wet feet is far from ideal (I'm soft, I know).

So I've been in touch with the club who say that there is a 'natural spring' underneath the stand, and there's nothing they can do without rebuilding the whole thing - which I find hard to believe considering it's made entirely of concrete. My seat (and the ones closest to it) seems to be the only one affected too, which (again) I find hard to believe.

The only options I've been given is to relocate for the rest of the season and beyond. However, why should I have to? Will the next person after me not have the same problem?

The way I've been responded to is basically a 'F*** off as we'll get someone else to fill your seat'.

I'd like to think that for £800 per season (plus cup, CL, etc) that I'd be treated a bit better and the problem would be resolved properly.

I know this will get a mixed reception of 'why not just relocate' or 'stop moaning' but it's shone a new light on MCFC for me and their lack of interest in loyal support who spend a lot of hard earned money to support the team.

Try getting treble jabbed?

 

[Impeccable One]

YAY!! Got somewhere today - managed to login to my accounts (and thanks again to Mifred) - a bit around the houses and not the simplest of ways, but have found a way of doing it.

But, numerous times the screen is blank - depending which search engine you are directed to. Really City - in this day and age?
Also - why can't the same email be used for differing accounts? A different, name, seat, supporter no. should suffice.
Who is head of City's IT?? Arthur Scherbius??

Hate posts that force me to google something to understand them !

 

[Chippy_boy]

Are you sure you not incontinent?

Or more concerning, are you sure the guy in the seat behind you isn't?

 

[EddieR]

If you're sitting in tier 3 I think they're taking the p*ss with the 'natural spring' excuse.

 

[Rochdale Blue]

If you're sitting in tier 3 I think they're taking the p*ss with the 'natural spring' excuse.

Why, apparently most opposition fans think we are pissing money up the wall. Maybe the Liverpool Echo can publish a few complaints and get everything sorted.

 

[5 Hit Gibbon]

I've been waiting 2 weeks for a reply. I've chased up by email 3 times with no response. When you call supporter services you wait for ages only to get through to someone not actually in supporter services, even though that is the option you have chosen, who tells you to email them, which they then just ignore.

Absolutely shit at the moment.

 

[Dave Ewing's Back 'eader]

I've been waiting 2 weeks for a reply. I've chased up by email 3 times with no response. When you call supporter services you wait for ages only to get through to someone not actually in supporter services, even though that is the option you have chosen, who tells you to email them, which they then just ignore.

Absolutely shit at the moment.

Can't work out whether they are competing with the likes of Ryanair for some 'Customer Service' accolade. 'Your calls are valuable to us!' In which case convert 'em to cash and put in a bid for Alfie's lad.

 

[u2fme2]

We don’t actually have a customer service department anymore.. it’s been renamed the non compliance unit !!

 

[SPIDERBOY]

I've not renewed this season,I've told them on the phone,I've emailed them and I cancelled the direct debits.
Was in Spain all last week and got a text every day telling me to download my season ticket.

 

[Uwe's 80s mullet]

Hi everyone, asking on here as i cant get through to city on the phone...

I am coming up from the south to watch the game on saturday. I have 3 tickets for myself and 2 mates. I have all the tickets on my phone. I have seen i cant forward them to my friends, so how do i go about getting their ticket to them? will i just have to pass my phone back through to them?

Apologies in advance if i am being massively thick with this!

 

[CatMan]

Hi everyone, asking on here as i cant get through to city on the phone...

I am coming up from the south to watch the game on saturday. I have 3 tickets for myself and 2 mates. I have all the tickets on my phone. I have seen i cant forward them to my friends, so how do i go about getting their ticket to them? will i just have to pass my phone back through to them?

Apologies in advance if i am being massively thick with this!

Yes. Just ensure you queue in the order the tickets appear and swipe each ticket on the screen and move through. Or you could hold the phone and swipe them in and go in last.

 

[Uwe's 80s mullet]

Yes. Just ensure you queue in the order the tickets appear and swipe each ticket on the screen and move through. Or you could hold the phone and swipe them in and go in last.

Nice one, cheers mate

 

[JGL07]

I have been trying to make contact to see where our team passes are. We tried phoning but ended up in some sort of queue. That was an hour ago and it is still going.

I decided to put things on speaker phone to listen to the Muzak jukebox while having breakfast.

Meanwhile I tried to log into my online account to see if there was any information there. I have got no further than the queue-it system. After 45 minutes it just keeps telling me that the queue is less than one minute. It then bombs me out and staters in another queue.

The whole thing is collapsing under the weight of stubbornness and incompetence.

 

[Matthew Gregory]

Who reckons the stewards will check the name of the individual using the E ticket? Both are adult tickets. like many have mentioned, I have tried for days ringing supporter services to amend the name on the ticket regarding the Norwich game with no joy.

 

[Blu1]

Have the club even acknowledged the issues lots of fans are having :-(

 

[u2fme2]

Have the club even acknowledged the issues lots of fans are having :-(

Have they fuck!! Totally blindsided by there complete incompetence!!

 

[u2fme2]

Time to bombard Manchester evenings news !!

 

[Tbilisi]

Feel sorry for those working at the front for City, must be hard to take a load of grief when you know its some highly paid tosser further up the foodchains fault.

 

[dozzie26]

Feel sorry for those working at the front for City, must be hard to take a load of grief when you know its some highly paid tosser further up the foodchains fault.

Nail on head. Take it easy on the staff on the phones, people. Even if it's some kid in an outsourced call center, it is not their fault.

I eventually got through last week after nearly 4 hours. A kid with a Midlands accent answered, reading all answers off a script. Including 10 second pauses before he said anything, even the obligatory "thanks for your patience, we are having a range of different queries etc" was read off a ready-made list of responses. Funny but not funny.