Supporter Services - MCFC

5 Hit Gibbon said:
I'm glad you managed to get sorted. I emailed them more than 5 working days ago and they haven't bothered to get back to me.
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Thanks, That is just poor and really frustrating. The thing is, it starts to make you look at the club in a bad way and feel completely undervalued when they do not respond to things that are causing you enough concern to contact them in the first place. I hope you get a reply and they resolve your issue soon
 
Is it not simply down to it being outsourced? At one time you rang and you got through quick, spoke to a City employee who knew what they were talking about and it was relatively painless.
Then someone decided we could save a few quid by outsourcing it and now we get through (if your lucky) to monkeys who ain't got a clue but besides city are also answering calls for British Gas, Tesco, IKEA, Royal Mail etc and the wait times are now a disgrace.
Just the latest in a long line of examples how the supporter, sorry customer is treated these days
 
5 Hit Gibbon said:
I've had poor experiences recently trying to speak to them too. Diverted through to the normal ticket office despite selecting the option for supporter services, then told to email them, but they just ignore the emails.

For a club that is supposed to be well run from top to bottom, the ticket office & supporter services are quite poor at present.
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Same here. tried to phone was on the phone for about 5 hours sent an email which after 4 days is not answered.
 
city saint said:
its the one part of the club thats not up to standard.
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Have you been on the App recently?
What a cluster fuck of frustration that thing is.
Log in twice?
Hit the account symbol and it logs you out ffs.
I’m going to spend a couple of hours watching YouTube vids on website design and I’m pretty confident I can better this pile of
£1 website shite.
I reckon a 6yr old designed it!
 
I had an e-mail yesterday morning advising that I had cancelled my direct debit. This relates to 2 season tickets. Not sure how I cancelled my DD but.. anyway, I have two weeks to make a manual payment and then re-instate the DD.
if I don't do this they will cancel my season ticket.
OK that's fair.

However, when you get through to the DD line at supporter services you hear inane, irritating music, no one answers, no message saying you are any number in a queue, no information at all.
3 times yesterday for 20+ minutes each, once this morning for 25 minutes.. I now give up.

How can you resolve an issue when no one answers the phone?

Has anyone got a contact number where there may be a human being at the other end?

An e-mail address where someone may read the email and respond?

Having had my season ticket since 1971 and only missed 4 home games [pre-Covid], if this does not get resolved soon I'm not going back.

Very frustrating!

If anyone can help with a contact please let me know.
 
When the farce regarding the 125 year anniversary shirt was ongoing (took my order and money then without telling me cancelled the order) I wrote a letter to the club.

I never got the courtesy of a reply which was unforgiveable. Apart from my season ticket I buy nothing from the Club, no food/drinks, programmes, souvenirs - absolutely nothing at all.
 
BlueFurn said:
I had an e-mail yesterday morning advising that I had cancelled my direct debit. This relates to 2 season tickets. Not sure how I cancelled my DD but.. anyway, I have two weeks to make a manual payment and then re-instate the DD.
if I don't do this they will cancel my season ticket.
OK that's fair.

However, when you get through to the DD line at supporter services you hear inane, irritating music, no one answers, no message saying you are any number in a queue, no information at all.
3 times yesterday for 20+ minutes each, once this morning for 25 minutes.. I now give up.

How can you resolve an issue when no one answers the phone?

Has anyone got a contact number where there may be a human being at the other end?

An e-mail address where someone may read the email and respond?

Having had my season ticket since 1971 and only missed 4 home games [pre-Covid], if this does not get resolved soon I'm not going back.

Very frustrating!

If anyone can help with a contact please let me know.
Click to expand...
Ticketing and match ballots+44 (0)161 444 1894
(Option 6)		mancity@mancity.com
 
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