Supporter Services - MCFC

[citymad]

Hey OB, did you get your puddle situation sorted out ?

 

[GaudinoMotors]

Last weekend I could see me not bothering with the Norwich match, I just couldn't see a way my IT issues, email addresses, app downloads, password problems etc would be rectified. Hugely frustrating and annoying and as posted on here by many - more chance of getting through to Lord Lucan than City!
Anyway, some on here suggested I go to the IT drop in at the stadium, so booked a day online (yesterday) and went. Staff were brilliant and actually listened as I blustered and gave all the wrong technical terms, then they set it all up and I'm raring to go for Saturday. If you live close enough and can get down there, I highly recommend it.
Highlight was an old boy coming into the queuing area "is this where you can get application?" Lightened the mood.

Pissing down - the queuing and the area where they help you is undercover. Free coffee and tea too.

 

[blue b4 the moon]

Time to bombard Manchester evenings news !!

The media give less than a fuck about all this, they'll have no problems getting in on time and will love writing about the 'no shows'...what they could try is when reading the board as they all obviously do is write an article about these issues, you know do some journalism and maybe, just maybe get a few of us onside rather than the fanbase wanting to punch their fucking lights out with one or two exceptions.

 

[dozzie26]

Last weekend I could see me not bothering with the Norwich match, just couldn't see a way my IT issues, email addresses, app downloads, password problems etc would be rectified. Hugely frustrating and annoying and as posted on here by many - more chance of getting thought to Lord Lucan than City!
Anyway, Some on here suggested I go to the IT drop in at the stadium, so booked a day online (yesterday) and went. Staff were brilliant and actually listened as I blustered and gave all the wrong technical terms, then they set it all up and I'm raring to go for Saturday. If you live close enough and can get down there, I highly recommend it.
Highlight was an old boy coming into the queuing area "is this where you can get application?" Lightened the mood.

Pissing down - the queuing and the area where they help you is undercover. Free coffee and tea too.

I'm convinced there will be older fans still sat at home expecting their seasoncard to drop through the door. Not like you can get hold of the club at the moment when you phone up.

We are the lucky ones that have seen it all unfold online. I think most will be sorted for Saturday, but I just really hope the club have the facilities ready for a large percentage struggling at the turnstiles. The Everton game was a doddle but this is 4 or 5 times the amount of people.

 

[blue b4 the moon]

I'm convinced there will be older fans still sat at home expecting their seasoncard to drop through the door. Not like you can get hold of the club at the moment when you phone up.

We are the lucky ones that have seen it all unfold online. I think most will be sorted for Saturday, but I just really hope the club have the facilities ready for a large percentage struggling at the turnstiles. The Everton game was a doddle but this is 4 or 5 times the amount of people.

Your top line is my worry too but there are others.

My lad (30) is IT savvy & lives down south, travelling up to games/aways when not working with his 'seasoncard'.

He has a life to live as most people do where football isn't his whole life and to be honest without me keeping him in the loop he'd have been fucked for Saturday.

I include the possible Covid checks in that, he had no idea there COULD be spot checks. As it is the NHS app is no use to him as he was vaccinated in of all places Afghanistan with the Johnson vaccine so will take a lateral test on the Friday as proof.

I've told him we're getting in for 1pm no iffs & butts, a 7/8 hour return drive and missing half of the game being fucked about isn't an option I'm prepared to let him have.

 

[dozzie26]

Your top line is my worry too but there are others.

My lad (30) is IT savvy & lives down south, travelling up to games/aways when not working with his 'seasoncard'.

He has a life to live as most people do where football isn't his whole life and to be honest without me keeping him in the loop he'd have been fucked for Saturday.

I include the possible Covid checks in that, he had no idea there COULD be spot checks. As it is the NHS app is no use to him as he was vaccinated in of all places Afghanistan with the Johnson vaccine so will take a lateral test on the Friday as proof.

I've told him we're getting in for 1pm no iffs & butts, a 7/8 hour return drive and missing half of the game being fucked about isn't an option I'm prepared to let him have.

You do right mate, plenty will be there earlier than normal too.

I'm a similar age to your lad and my work comes in peaks and troughs, some points of the season I'm flat out and on another planet. I didn't know about the electronic tickets at first but I normally get a text off my dad flapping like big bird over fixture changes, IT issues etc.

I'm hoping any teething issues will be sorted within a few home games.

 

[MrsBanks]

I'm convinced there will be older fans still sat at home expecting their seasoncard to drop through the door. Not like you can get hold of the club at the moment when you phone up.

We are the lucky ones that have seen it all unfold online. I think most will be sorted for Saturday, but I just really hope the club have the facilities ready for a large percentage struggling at the turnstiles. The Everton game was a doddle but this is 4 or 5 times the amount of people.

I bumped into one last Friday who said he had spent ages trying to phone to say his card hadn't arrived yet but couldn't get through. Turns out he doesn't have email, or internet and only uses his phone as a phone. He buys his ticket over the phone every year and the only contact City have with him is by post. This year they didn't even see fit to send him a letter telling him of the changes. He is going to visit the ground this week to see what they can do, but, if he hadn't seen me, he'd still be waiting for the postman.

 

[dozzie26]

I bumped into one last Friday who said he had spent ages trying to phone to say his card hadn't arrived yet but couldn't get through. Turns out he doesn't have email, or internet and only uses his phone as a phone. He buys his ticket over the phone every year and the only contact City have with him is by post. This year they didn't even see fit to send him a letter telling him of the changes. He is going to visit the ground this week to see what they can do, but, if he hadn't seen me, he'd still be waiting for the postman.

Nailed on mate, there will be hundreds like it. I know some blokes who are the same, one guy in particular gives his mate the cash who then goes to the ground and renews his season ticket for him.

 

[Wilmslow Road]

Last weekend I could see me not bothering with the Norwich match, I just couldn't see a way my IT issues, email addresses, app downloads, password problems etc would be rectified. Hugely frustrating and annoying and as posted on here by many - more chance of getting through to Lord Lucan than City!
Anyway, some on here suggested I go to the IT drop in at the stadium, so booked a day online (yesterday) and went. Staff were brilliant and actually listened as I blustered and gave all the wrong technical terms, then they set it all up and I'm raring to go for Saturday. If you live close enough and can get down there, I highly recommend it.
Highlight was an old boy coming into the queuing area "is this where you can get application?" Lightened the mood.

Pissing down - the queuing and the area where they help you is undercover. Free coffee and tea too.

And if you don't live close. ? Why should anyone have to bother going down to the Club to sort an issue created by them.

 

[GaudinoMotors]

And if you don't live close. ? Why should anyone have to bother going down to the Club to sort an issue created by them.

Was just trying to help.

 

[BlueMojito]

Who reckons the stewards will check the name of the individual using the E ticket? Both are adult tickets. like many have mentioned, I have tried for days ringing supporter services to amend the name on the ticket regarding the Norwich game with no joy.

I know how you feel. I rang for 1.5 hours today and never got to speak to anybody about it.

 

[mrtwiceaseason]

Don't worry folks all those spent hours trying to contact City, they will be all over you tomorrow to tell you about the 3rd kit launch and win a signed grealish shirt etc etc.
See you are wanted :+)

 

[Matthew Gregory]

I know how you feel. I rang for 1.5 hours today and never got to speak to anybody about it.

Hopefully they won’t care, if you can prove all people in your party have a negative test and or double vaccination status, and the correct price has been paid for the tickets then hopefully it will all be ok. Good luck for Saturday; hopefully 3 points!

 

[yeseye]

Who reckons the stewards will check the name of the individual using the E ticket? Both are adult tickets. like many have mentioned, I have tried for days ringing supporter services to amend the name on the ticket regarding the Norwich game with no joy.

Surely they won’t have time to be checking names!
Go for it,
You’ve tried your best.

 

[Matthew Gregory]

Surely they won’t have time to be checking names!
Go for it,
You’ve tried your best.

My thoughts exactly … thanks

 

[u2fme2]

Completely non existent!!

 

[Aaron1996]

I have tickets for the southampton game, 2 tickets, me and my friend's first visit to man city game as we are not actually man city fans.

several issues.

Purchased tickets are no longer showing on out ticketing account, infact no trace of a purchase ever being made apart from the confirmation email I have. (quite a few having this issue it seems looking at twitter.

I inadvertently purchased both tickets in my name so I want to change one of the tickets over to my friends name and we are connected as friends and family on our accounts!

also tickets were purchased using hotmail account, I wish for my registered email address to be chnaged to my gmail account to avoid any potential issues on matchday

3 emails have been ignored, I finally managed to DM the supporter services on twitter so no doubt it will be a long wait for them to reply. and I can't phone as I work monday-Friday 9-5!

atleast I have a month to sort these what should be easy issues out.

But sorted out or not me and my friend will be attending against Southampton, we will arrive early and we will just approach the nearest steward and it will be up to them to find somebody who can assist us.

If that happens I won't be the only fan going to games with unresolved issues which stewards will have to face the frustations of fans for, not fair on them.

What a shambles.

it could be carnage on Saturday and every single home game for that matter!

 

[5 Hit Gibbon]

What is going on with them at the moment? The only other company I can remember being anything like as bad for customer service is Ryan Air.

I was on hold for 2 hours yesterday then got cut off. You literally can't get through to them by phone any more. I have sent 5 emails and they haven't replied to any of them. I have tried the twitter page also and they are also useless. Looking on the twitter page loads of people seem to be in the same boat.

 

[Octavian]

Completely non existent!!

I’m genuinely convinced they don’t exist.

They’ve made the invisible man song manifest.

 

[Beaker]

What is going on with them at the moment? The only other company I can remember being anything like as bad for customer service is Ryan Air.

I was on hold for 2 hours yesterday then got cut off. You literally can't get through to them by phone any more. I have sent 5 emails and they haven't replied to any of them. I have tried the twitter page also and they are also useless. Looking on the twitter page loads of people seem to be in the same boat.

I sent the Twitter page a DM about something yesterday and they did get back to me today. As far as I can tell it’s one person running that page which is a farce.