Supporter Services - MCFC

[Blue Theatre]

Had a new response to this (below) which isn't much cop to be honest. Looks like I'll be looking for somewhere new or scrapping my ticket altogether:

This is caused by a natural spring which is underneath the stadium but due to the depth of it, is not something we are able to reach. The reason it comes through the concrete is down to the water pressure which creates cracks in the concrete. Due to what it is, there isn't a way we can rectify this, as it would just force the water to come up somewhere else.

They also said I had to get in contact again on renewals day to see what they could find for me. It's a load of shite the customer services team, they should really be contacting me with the options (once they know them) rather than me having to chase. Clearly too much to ask though...

I could be wrong, but you suspect that if Txiki or Ferran had a "natural spring" running over their designer shoes every matchday, a solution would be found.

 

[Bowser]

Took me an hour 40 to get through to try and sort stuff out.

Blows my mind how we can't have an average call response system in place - unless we're just hiding a covid outbreak within the office of course?

I don't understand how we are soo short staffed.

I'm getting through to people at home on their mobiles through the main supporters service number somehow, so I'm guessing everyone's still working from home?

 

[jrb]

What's the f"""ing point?!

20 minutes on the phone waiting for supporters services. No reply.

20 minutes on the match ticket line. No reply.

No queue number. No wait time. Just f*cking annoying music on a loop.

Online comes up with an error message.

Everything about the club regarding how it treats the fans is a f*cking joke and a shambles!

 

[5 Hit Gibbon]

What's the f"""ing point?!

20 minutes on the phone waiting for supporters services. No reply.

20 minutes on the match ticket line. No reply.

No queue number. No wait time. Just f*cking annoying music on a loop.

Online comes up with an error message.

Everything about the club regarding how it treats the fans is a f*cking joke and a shambles!

I was in the phone queue for 2 hours the other day then just got cut off. I have sent 5 unanswered emails also. It's virtually impossible to make contact with them unless you go to the ground and that isn't an option for everyone. Looking at the twitter account lots of people are in the same boat. It is shambolic.

I wouldn't do business with a company that operates this badly in normal circumstances but they probably know that supporters will go along with it due to the emotional connection with their club.

Whoever is in charge of it needs a boot up the backside.

 

[Saxmundham Blue]

I've been trying to get through to supporter services every day for 3 weeks to resolve an issue with my Cityzens membership.

I get through then am left waiting for hours - no queueing number given, line randomly disconnected.

I've emailed them 3 times, no reply

It's an absolutely shambolic state of affairs which reflects really badly on the club.

 

[Mad Eyed Screamer]

No queue number. No wait time. Just f*cking annoying music on a loop.

Is the music any good? May give them a call if it is decent.

 

[5 Hit Gibbon]

Is the music any good? May give them a call if it is decent.

There's nothing by The Smiths.

 

[Saxmundham Blue]

There's nothing by The Smiths.

I've not heard that one......

 

[Saxmundham Blue]

There's nothing by The Smiths.

On a serious note, the music is repetitive shite, designed to make you hang up the phone.

 

[Franny 1234]

After almost 2 hours in phone que this morning. I was given a temp password so I could reset my grandson account = didnt work. And I was told they would do me a manual pah ticket for him = 6 hours later STILL NOT RECEIVED. Very stressed out blue. CTID

 

[91:23]

Been trying for weeks to sort out my DD. I pay for two SC but my daughter who is now qualified and working wants to pay for her own via DD. I've called several times only to be left hanging on and then be told there's an issue with the DD system so they can't do anything. Been weeks now with the same response. Gave up and told my daughter to pay me direct.

 

[MCFCTrick]

For various reasons I have deferred for this season. Seeing this shitstorm of stress and hassle being caused, I am so glad not to have it.
Hopefully it will be sorted out by next season, for when (if) I renew.

 

[5 Hit Gibbon]

On a serious note, the music is repetitive shite, designed to make you hang up the phone.

I don't mind The Smiths!

 

[Manchester33]

Just trying to get through (as print at home isn't working again). 1 hr 15 mins of this music is enough to drive anyone crazy.

 

[barney*]

Just trying to get through (as print at home isn't working again). 1 hr 15 mins of this music is enough to drive anyone crazy.

Out of interest, did you get through or did they cut your call off after 2hrs ?

 

[BlueSkyBlue]

Since last Monday (16th) I have....

Sent them 2 emails - at the address advertised - no reply to either email (mancity@mancity.com)

Tweeted @mancityhelp 12 times - no reply to any of them

Called them 8 times and waited between 35-75 minutes - then been hung up on as soon as call is answered

Got through once (after 55 minutes) to "the wrong team" who couldnt help me, despite choosing Supporter Services option - was advised I need to speak to "Supporter services"

Got through to a person (after 1 hour 10 minutes), who couldn't handle my query but promised a call back "today or tomorrow, 100% guaranteed" - no call back.

 

[barney*]

Since last Monday (16th) I have....

Sent them 2 emails - at the address advertised - no reply to either email (mancity@mancity.com)

Tweeted @mancityhelp 12 times - no reply to any of them

Called them 8 times and waited between 35-75 minutes - then been hung up on as soon as call is answered

Got through once (after 55 minutes) to "the wrong team" who couldnt help me, despite choosing Supporter Services option - was advised I need to speak to "Supporter services"

Got through to a person (after 1 hour 10 minutes), who couldn't handle my query but promised a call back "today or tomorrow, 100% guaranteed" - no call back.

I feel you pain pal, I personally gave up in frustration trying to get through on the phone, in the end, I ended up making three trips to the Etihad to resolve issues with my season cards, but if you do go down to the stadium mate be prepared for queue.

 

[BlueSkyBlue]

I feel you pain pal, I personally gave up in frustration trying to get through on the phone, in the end, I ended up making three trips to the Etihad to resolve issues with my season cards, but if you do go down to the stadium mate be prepared for queue.

Cheers pal - season tickets on phone now sorted - have two other issues I need to resolve with them.

Tonight I am approaching 2 hours in "queue" whilst getting on with other things.

EDIT: I got through on 1 hour 55 and they cut the line off exactly on 2 hours. (I suspect this is a system thing)

 

[Dave Ewing's Back 'eader]

I've had an acknowledgement of my MCWFC season ticket issue and can't remember what day I'm on before they get round to a 'real' reply - one that addresses and resolves the issue. In this day and age nobody should be hanging about on a phone beyond five minutes, but every corporation does it after telling you that yer call is important to them. If it was important fuckin' well answer it.

If my issue is not resolved I shall walk up to the turnstile, show 'em the ST in my 'Ticketing Account' and demand entrance. All the details are there - Stand, Row, Seat number, customer number! Just haven't got a displayed ticket. Just a case of using that little gadget, similar to the one they have at Victoria to let yer through the barrier when yer plastic FOC's pass can't be fed into the slot!

 

[Blu1]

No excuse for how poor customer services are right now. If they have staff issues inform the fans. It’s more down to not interested in fans for me.