the club should at least issue an apology for the mother of all f**k ups! and refund fans that they have failed this week! there are fans that have supported the club for decades wanted to jack it in which cant be right!
My wife received a supporter's number within a few minutes of registering (for free) on the City website.My wife has just registered so she can take my mate's ticket for Saturday. The million dollar question is how long does it take to get a supporter number?
A genuine question - What is the major fuck up that you are referring to?
I’ve downloaded my ST (in the same way other top clubs have put in place) - no problem
I’ve put a relatives ticket on the TE - no problem
My mate doesn’t have a smartphone - he’s printed out his ticket - no problem
I had to ring Supporter Services to add a F& Family to avoid any confusion as he has same name as my son - done over phone no problem
I know there have been some issues for some fans but how major is it?
You will see tomorrow when there are less than 45,000 in the stadium.
I'm glad you have had no issues.
Personally, I've spent about £40 on unanswered phone calls, petrol to and from the stadium, only to be told that the tickets I have purchased as a match day member, doesn't have a print at home option.
It is for season card holders only and I must ring the club seven days before each game to facilitate an email (that's if they can remember) so I can print at home, or must collect at the stadium.
My dad is 70, travels independently from me to the game, doesn't have a smart phone, doesn't have an email address.
He has watched City all his life, is ready to call it a day because his head hurts from the stress of it all.
He gets up at half four every morning and still works for a living and all he wants to do is go to the match. He is a physically fit man and should not be construed as acceptable collateral damage.
He is already nervous about mixing in crowds and I will go out of my way to pick him up and ensure tomorrow he doesn't have to use that bloody tram.
I told him today that the Etihad was now cashless and he almost cried and said he has had it to here with it all.
He wants to sit with his son, his grandson and enjoy the game.
An 18 month pandemic and City have rolled out a one size fits all scheme with little regard for a significant cross section of the club's support.
As a 47 year old man, myself, I can say I won't be far behind my dad if this keeps up.
Definitely a catalogue of disasters. Sorry to hear that - my dad wasn’t technically savvy either & I would have had to download his ST on my phone but he travelled with me.
Hope you get everything sorted - with your contacts I guess you’ve emailed all this to Danny Wilson? He’s usually v helpful but you’ve been let down badly.
when you select print at home from the options and be informed emails will be sent to you to print at home within 7 days of the match then thats what should happen! if the club fail to do so then they should apologize for not being capable of carrying it out to everyone!A genuine question - What is the major fuck up that you are referring to?
I’ve downloaded my ST (in the same way other top clubs have put in place) - no problem
I’ve put a relatives ticket on the TE - no problem
My mate doesn’t have a smartphone - he’s printed out his ticket - no problem
I had to ring Supporter Services to add a F& Family to avoid any confusion as he has same name as my son - done over phone no problem
I know there have been some issues for some fans but how major is it?
Its fans like your dad that City should be bending over backwards forYou will see tomorrow when there are less than 45,000 in the stadium.
I'm glad you have had no issues.
Personally, I've spent about £40 on unanswered phone calls, petrol to and from the stadium, only to be told that the tickets I have purchased as a match day member, doesn't have a print at home option.
It is for season card holders only and I must ring the club seven days before each game to facilitate an email (that's if they can remember) so I can print at home, or must collect at the stadium.
My dad is 70, travels independently from me to the game, doesn't have a smart phone, doesn't have an email address.
He has watched City all his life, is ready to call it a day because his head hurts from the stress of it all.
He gets up at half four every morning and still works for a living and all he wants to do is go to the match. He is a physically fit man and should not be construed as acceptable collateral damage.
He is already nervous about mixing in crowds and I will go out of my way to pick him up and ensure tomorrow he doesn't have to use that bloody tram.
I told him today that the Etihad was now cashless and he almost cried and said he has had it to here with it all.
He wants to sit with his son, his grandson and enjoy the game.
An 18 month pandemic and City have rolled out a one size fits all scheme with little regard for a significant cross section of the club's support.
As a 47 year old man, myself, I can say I won't be far behind my dad if this keeps up.
they will still have to queue in the pissing down rain with the rest of us lol!Might change tomorrow.
Thanks mate. I was hearing the same conversations at the ticket office window yesterday.
The club had dropped a major bollock and just taken it for granted.
Half the problem has been an inability to speak to anybody during this sorry roll out.
Fuck off the outsourced customer service people and give the jobs to people with a familiarity of the club and can work out of the stadium.
Remember when these pricks were telling everyone you could request an access card this season?
Case in point.
Half truths, lies and general indifference.
So not so world class customer service then mate.Definitely a catalogue of disasters. Sorry to hear that - my dad wasn’t technically savvy either & I would have had to download his ST on my phone but he travelled with me.
Hope you get everything sorted - with your contacts I guess you’ve emailed all this to Danny Wilson? He’s usually v helpful but you’ve been let down badly.
I honestly think City want anyone over the age of 60 off the list & you gsters or 30 + have more tickets simply to spend more & for this mobile ticketing to workYou will see tomorrow when there are less than 45,000 in the stadium.
I'm glad you have had no issues.
Personally, I've spent about £40 on unanswered phone calls, petrol to and from the stadium, only to be told that the tickets I have purchased as a match day member, doesn't have a print at home option.
It is for season card holders only and I must ring the club seven days before each game to facilitate an email (that's if they can remember) so I can print at home, or must collect at the stadium.
My dad is 70, travels independently from me to the game, doesn't have a smart phone, doesn't have an email address.
He has watched City all his life, is ready to call it a day because his head hurts from the stress of it all.
He gets up at half four every morning and still works for a living and all he wants to do is go to the match. He is a physically fit man and should not be construed as acceptable collateral damage.
He is already nervous about mixing in crowds and I will go out of my way to pick him up and ensure tomorrow he doesn't have to use that bloody tram.
I told him today that the Etihad was now cashless and he almost cried and said he has had it to here with it all.
He wants to sit with his son, his grandson and enjoy the game.
An 18 month pandemic and City have rolled out a one size fits all scheme with little regard for a significant cross section of the club's support.
As a 47 year old man, myself, I can say I won't be far behind my dad if this keeps up.
That is it in a nutshell. I hope your Dad enjoys tomorrow and doesn't find the changes too much for him. A great many people still nervous about tomorrow and the club have shown absolutely no common sense or sensitivity.You will see tomorrow when there are less than 45,000 in the stadium.
I'm glad you have had no issues.
Personally, I've spent about £40 on unanswered phone calls, petrol to and from the stadium, only to be told that the tickets I have purchased as a match day member, doesn't have a print at home option.
It is for season card holders only and I must ring the club seven days before each game to facilitate an email (that's if they can remember) so I can print at home, or must collect at the stadium.
My dad is 70, travels independently from me to the game, doesn't have a smart phone, doesn't have an email address.
He has watched City all his life, is ready to call it a day because his head hurts from the stress of it all.
He gets up at half four every morning and still works for a living and all he wants to do is go to the match. He is a physically fit man and should not be construed as acceptable collateral damage.
He is already nervous about mixing in crowds and I will go out of my way to pick him up and ensure tomorrow he doesn't have to use that bloody tram.
I told him today that the Etihad was now cashless and he almost cried and said he has had it to here with it all.
He wants to sit with his son, his grandson and enjoy the game.
An 18 month pandemic and City have rolled out a one size fits all scheme with little regard for a significant cross section of the club's support.
As a 47 year old man, myself, I can say I won't be far behind my dad if this keeps up.
Oh great, so that’s the outcome for Matchday members is it, phone up every time we have tickets for a game, 7 days beforehand (but no more), and then we get an email each time to print out? So all that about 1 phonecall being enough was just for SC holders only was it?You will see tomorrow when there are less than 45,000 in the stadium.
I'm glad you have had no issues.
Personally, I've spent about £40 on unanswered phone calls, petrol to and from the stadium, only to be told that the tickets I have purchased as a match day member, doesn't have a print at home option.
It is for season card holders only and I must ring the club seven days before each game to facilitate an email (that's if they can remember) so I can print at home, or must collect at the stadium.
My dad is 70, travels independently from me to the game, doesn't have a smart phone, doesn't have an email address.
He has watched City all his life, is ready to call it a day because his head hurts from the stress of it all.
He gets up at half four every morning and still works for a living and all he wants to do is go to the match. He is a physically fit man and should not be construed as acceptable collateral damage.
He is already nervous about mixing in crowds and I will go out of my way to pick him up and ensure tomorrow he doesn't have to use that bloody tram.
I told him today that the Etihad was now cashless and he almost cried and said he has had it to here with it all.
He wants to sit with his son, his grandson and enjoy the game.
An 18 month pandemic and City have rolled out a one size fits all scheme with little regard for a significant cross section of the club's support.
As a 47 year old man, myself, I can say I won't be far behind my dad if this keeps up.
Upsetting 10 per cent of your core customers would be a commercial disaster for most companies. I am lucky because I wanted to and could afford to upgrade my existing smartphone.Fair enough but 6000 posts by many of the same people. We've got 60,000 supporters most of whom are happy
Well said. I support a move to digital tickets but the way it has been handled is atrocious. They have had almost two years to plan this. We are the richest club in the world and can spend as much as we want on infrastructure (exempt from FFP). So why is our infrastructure so poor?You will see tomorrow when there are less than 45,000 in the stadium.
I'm glad you have had no issues.
Personally, I've spent about £40 on unanswered phone calls, petrol to and from the stadium, only to be told that the tickets I have purchased as a match day member, doesn't have a print at home option.
It is for season card holders only and I must ring the club seven days before each game to facilitate an email (that's if they can remember) so I can print at home, or must collect at the stadium.
My dad is 70, travels independently from me to the game, doesn't have a smart phone, doesn't have an email address.
He has watched City all his life, is ready to call it a day because his head hurts from the stress of it all.
He gets up at half four every morning and still works for a living and all he wants to do is go to the match. He is a physically fit man and should not be construed as acceptable collateral damage.
He is already nervous about mixing in crowds and I will go out of my way to pick him up and ensure tomorrow he doesn't have to use that bloody tram.
I told him today that the Etihad was now cashless and he almost cried and said he has had it to here with it all.
He wants to sit with his son, his grandson and enjoy the game.
An 18 month pandemic and City have rolled out a one size fits all scheme with little regard for a significant cross section of the club's support.
As a 47 year old man, myself, I can say I won't be far behind my dad if this keeps up.
So not so world class customer service then mate.
Upsetting 10 per cent of your core customers would be a commercial disaster for most companies. I am lucky because I wanted to and could afford to upgrade my existing smartphone.
The communications process has been a disgrace. The customer service operation is truly diabolical. Not the staff who I have always found helpful, but the process and systems. All the problems stem from a sub-standard website.
I am all in favour of digital tickets. Let's hope we win tomorrow and there is not too much chaos.It’s not 10% though - many of the 6000 posters are repeats. Look - it’s a moot point anyway & I’m sick of this continual arguing amongst fans & against the club. There’s clearly a problem for some - many are fine.
But it seems to come down to the fact that some fans don’t have smart phones or printers & those fans should have been given cards.
However, the world is one of advancing technology & just as we moved away from our ST books - we will eventually think nothing of having everything on our phones. This is the first step & all clubs are doing it including the rags.