Shit, I've missed 2 home games, how did we get on.An absolute cockup which has obviously got senior figures at the club concerned cause they will have noticed we have lost 3000 supporters at every home game so far.
Whether it’s down to Covid or the ticket fiasco the home attendances for our first 5 games ( up to Wycombe ) are very concerning.
Somebody at City should be getting strung up by their balls over it !
The question wasDid you not receive his email?
I didnt ask if he was aware as I am sure he must have beenIf you think Danny is sat there, blissfully ignorant of all the issues currently affecting fans, then you're completely wrong. They're well aware of all this stuff.
And we (City Matters reps) are picking up and dealing with the most serious problems so they're definitely landing on Danny's desk regularly.
They've largely got their own lack of planning and forethought to blame for where we currently are but what's of more concern is how they're going to address all these problems.
Well I've raised quite a few specific problems with him and he's sorted them out or ensured they're dealt with by the right person. I know others have had responses from him.The question was
Have people on here complained to Danny Wilson or others and if so what was the reply ?
The email sent by Danny was just a general apology
LOL. Only a City fan could complain about the club giving free flights to its fans.Emailed him directly and text messaged him as i was so annoyed at the free flights for Porto quite a few times and no response at all whereas he all ways replied in the past
Can't tell if this is sarcasm or what? Please elaborate!Emailed him directly and text messaged him as i was so annoyed at the free flights for Porto quite a few times and no response at all whereas he all ways replied in the past
What has Mary's Prayer got to do with City?
Yes Danny is good but it the system & lack of trained staff that is at fault & that is not a quick fixWell I've raised quite a few specific problems with him and he's sorted them out or ensured they're dealt with by the right person. I know others have had responses from him.
Whatever the generic failings, he's usually brilliant at sorting out stuff.
Well I've raised quite a few specific problems with him and he's sorted them out or ensured they're dealt with by the right person. I know others have had responses from him.
Whatever the generic failings, he's usually brilliant at sorting out stuff.
No I was annoyed and Danny always replied previouslyCan't tell if this is sarcasm or what? Please elaborate!
Surely you didn't expect Danny to reply to a complaint about FREE flights?No I was annoyed and Danny always replied previously
As far as I am aware Danny Wilson does respond to emails. Whether to every one or not I am of course, not privy to that information, and I don't think that every City fans is. As @prestwich blue has said the CM people have put lots of concerns on his desk, and as most of the concerns were extremely similar i.e. can't download ticket to Android/iPhone, can't get through on the phone etc. then an email addressed to all fans is much less time consuming for a senior figure in the organisation than trying to respond individually wouldn't you think?I didnt ask if he was aware as I am sure he must have been
I was wondering if he replieyd to people's concerns or emails as the email he sent didn't adress individual concerned
Lots of angry & disappointed fans are still having problems
There's been a host of failures leading up to where we are now. Too much complex change at once. Not enough planning and scenario analysis. Not enough system testing. Wrong approach to implementation. Failure to fully understand the impacts of decisions. Failure to resource up to meet customer needs. Too many issues that need manual intervention rather than being capable of being resolved online by users. And that's just part of the problems.But, and I may be wrong here, as Director of operations, isn't Danny directly responsible for sorting out and possibly preempting these problems??
We’ve been getting 52k during a pandemicI think the e-mail was sent on the back / reflection of ticket sales.
No game so far has sold out this season, I doubt we will get 30,000 tonight if we are lucky.
Fans have been left frustrated on how we been treated and now they on trying damage limitation