Ticketing Compliance Manager - Man City

[jrb]

When is the You're Not Leaving Early Compliance Managers job going to be advertised?

 

[OntarioBlue]

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Sundays game.

I wonder how this reseller managed to get their hands on 8 tickets, all in Section 128, Row B.

 

[OntarioBlue]

Bournemouth on Saturday in row in front of me were 2 young Chinese lads in kdb shirts they were filming the whole game on their phones. They were with their little old mum.

Know there was loads of lads in here desperate for tickets.

Touts are having a field day.

Fair play to the mum must of cost her fortune £450 plus to get her lads in .

At the Chelsea game last week, if It wasn’t for the fact that it was pissing down (so you know you’re in Manchester) you could easily have been convinced you were in Tokyo. How do they manage to get all these tickets ?

 

[Bluetile]

In classic City fashion this will probably focus on individual fans who pass a ticket onto a mate or younger relative, rather than the huge number of tickets that are ending up with touting agencies, etc.

Yeah, I don’t want to be restricted to passing on my ticket every now and then at face value or nothing to family or friends, the job needs to get at the resale market

 

[Whether or not]

Yeah, I don’t want to be restricted to passing on my ticket every now and then at face value or nothing to family or friends, the job needs to get at the resale market

Absolutely this. We are a community of blues, friends, families, generations. There is nothing wrong in my view with individual tickets moving in that community. It is when you see 6 or 8 tourists in half and half scarves at high point away games like Luton or Bournemouth, and of course the prestige games, with tickets together, that you know something more serious and sinister is going on.

 

[Tim of the Oak]

I wonder how this reseller managed to get their hands on 8 tickets, all in Section 128, Row B.

Supposedly touts bought up the odd row of seats in the Etihad since we moved from Maine Road. They’ve been acquiring ticket points ever since. The other option would be a company / people who have an executive box, I think

 

[Tim of the Oak]

Absolutely this. We are a community of blues, friends, families, generations. There is nothing wrong in my view with individual tickets moving in that community. It is when you see 6 or 8 tourists in half and half scarves at high point away games like Luton or Bournemouth, and of course the prestige games, with tickets together, that you know something more serious and sinister is going on.

The Compliance Officer’s job will be to increase match day revenue by cutting down on adults getting in on junior tickets etc. They won’t be interested in tickets being transferred legitimately.

 

[jrb]

The Compliance Officer’s job will be to increase match day revenue by cutting down on adults getting in on junior tickets etc. They won’t be interested in tickets being transferred legitimately.

What about away tickets ending up on 3rd party ticket resale sites?

That surely needs to be investigated by the club even if it costs the club money to buy the ticket back to trace the seller,and to ban the seller from receiving away tickets. That includes Corporate package away ticket sellers.

I don't believe for 1 second the club are selling away tickets to 3rd party ticket resale websites. Surely the club wouldn't stoop that low?

Like many City fans who are desperate for an away ticket and are lucky enough to get one, I would never sell my away ticket to a 3rd party resale website.

 

[Big Joe Corrigan]

When is the You're Not Leaving Early Compliance Managers job going to be advertised?

Christ he’s going to have his work cut out.

 

[BringBackSwales]

When did the club stop giving a fuck about the fan base? It was in my view reasonably ok in 2008 and definitely isn’t now, but the balance has really swung in the last couple of years. I’m an FOC with City in my dna and I’ll never give up, and fortunately my kids are City daft teenagers (old dad) but I used to be proud of City - loyal following, crowds went up when we got shit, City in the Community and do on. Now we have a team and a manager can we still be proud of our “club” in terms of the key decision makers? I personally think not, and that makes me sad

 

[BringBackSwales]

Hopefully he or she starts by looking at the CL final, should we be in it, and working out why the club does not prioritise season ticket holders on the cup scheme with points, and then season ticket holders with points not in the cup scheme, and at least make sure people’s loyalty is rewarded, and that being in a supporters club does NOT prioritise and if 1 season ticket 2 cup scheme 3 loyalty points

 

[Greenandblue]

In classic City fashion this will probably focus on individual fans who pass a ticket onto a mate or younger relative, rather than the huge number of tickets that are ending up with touting agencies, etc.

You've nailed it exactly. It will become even more tortorous to pass on a ticket at face value, but livefootballtickets, who are still advertising 860 available tickets for Sunday's Derby game, will still be selling in huge numbers.

 

[Tim of the Oak]

What about away tickets ending up on 3rd party ticket resale sites?

That surely needs to be investigated by the club even if it costs the club money to buy the ticket back to trace the seller,and to ban the seller from receiving away tickets. That includes Corporate package away ticket sellers.

I don't believe for 1 second the club are selling away tickets to 3rd party ticket resale websites. Surely the club wouldn't stoop that low?

Like many City fans who are desperate for an away ticket and are lucky enough to get one, I would never sell my away ticket to a 3rd party resale website.

Yes they should look at that too.

I don’t think the Club need to sell away directly to third party sites for away games. They just engineer the system so they benefit anyway. For example, hard to shift corporate boxes are sold to people / companies and no questions are when the box holders get a sizeable away allocation. Likewise touts who bought up rows of hard to sell seats many years ago and the. accrued ticket points guaranteed some away tickets.

 

[Manc Born & Bred]

I am tempted to apply for this role. I don’t think they want someone who would turn a blind eye to any misdemeanour by a Blue but lock Up any rag or bin dipper found in the wrong end

How’s the application going? According to the ad on LinkedIn there have been over 100 applicants already so it will be a tough role to land.

 

[Citizen of Legoland]

How’s the application going? According to the ad on LinkedIn there have been over 100 applicants already so it will be a tough role to land.

Likely that 100 figure is incorrect. LinkedIn counts people who have viewed the job details but who haven’t necessarily gone through the application process. Plus there’ll be lots of timewasters in it.

 

[dubblue]

You've nailed it exactly. It will become even more tortorous to pass on a ticket at face value, but livefootballtickets, who are still advertising 860 available tickets for Sunday's Derby game, will still be selling in huge numbers.

903 available now,it’s a disgrace.

 

[Invisible Man's Bandage]

I've just had the email about being a concessionary SC holder possibly needing ID for the derby for the second time. They are obviously ramping up checking who is getting in on what ticket. Doesn't affect me as the rare times I can't go I just put it up on the ticket exchange.

 

[Manc Born & Bred]

903 available now,it’s a disgrace.

Many times these companies don't have the actual ticket, they try to source once they have a buyer. However if this compliance manager really wants to do their job properly this is where they should start together with City's own personnel.

 

[dickie davies]

Not sure, given all the debate over tickets where this sits but it probably deserves its own thread. The club is currently recruiting for a Ticketing Compliance Manager - full details can be found here https://www.linkedin.com/jobs/view/3838432700

The interesting bit is this:

The successful applicant will actively investigate ticket re-sale misuse for home and away matches and fraud along with all aspects of ticket touting to ensure that the Club’s terms and conditions are adhered to and that crimes under the Serious and Organised Crime Act 2005 and the Criminal Justice and Public Order Act 1994.are minimised.

You will develop a comprehensive policy to ensure a comprehensive and sustainable model for the identification, investigation and prevention of ticket sale misuse and touting.

You'll use data analytics to identify trends and patterns of ticket purchases alongside pro-active investigation into ticket re-sale through all unauthorised channels including online, social and face to face.

If they started investigating in house that would be a good starting point!

Sounds like a job for that scouse post office investigator

"y'know la, deh people above"

 

[OntarioBlue]

Too bad the club can’t actually be arsed investigating things like violence and racism in the stands or rampant drug taking which leads to the above.

But let’s focus on the things that really matter, Gary from block 325 skimmed 20 quid by using an OAP ticket instead of a full price one, let’s have a crackdown.

I’m so so so close to telling them to get fucked and watching Maine Road FC every other Saturday instead.

This made me laugh, especially when I received an email from the Club this afternoon reminding me that my ticket for this Sundays game is concessionary (old fart) and that I should bring proof of age as it may be checked.

Its all about priorities !