If I remember rightly, the story was that she was supposed to have a role at the beginning of the match - as a mascot or bringing the ball out or something - but for some reason it didn't happen so they put her on the stage for the medal ceremony but they didn't give her anything to do so she was just standing there awkwardly and I imagine a little overwhelmed and the players didn't know who she was or why she was there.It just seemed odd that all the others 'ignored' her, although not surprising that she accepted Jack saying hello. He does seem to have that magic touch with people.
I have no faith in these truncated twitter clips that stick a reactionary headline over them.