Of the 80 or so that should have gone to the 18-25 allocation, the malfunction (always easy to hide behind one of those) meant that around 400 people managed to buy tickets through this means.
Having spoke to the club, we agreed to move forward by refunding the entire 18-25 allocation and running a ballot for the original 80 or so tickets. The rest will be sold to points holders, hopefully on Friday.
We’re going to look at the 18-25 allocation process moving forward. The intention, although before my time, was to allow a wide variety of faces to attend away matches.
On that note, for the Brentford game, I think a ballot is probably the fairest way to allocate the remaining 18-25 tickets, given that we haven’t ran the allocation under any criteria throughout the season. That said, I will be seeking reassurance from the club about how they are running this ballot.
I feel for those who got a ticket through this avenue. It’s no fault of their own and I will be raising the point about wider reimbursement for travel (in an auditable way).
The other point is that there seems to be around 150-200 tickets missing from the general ticket point pot. I’ll be raising that at our meeting with the club tomorrow (amongst a number of other ticket office related things). More widely, I think more tickets should be going to points holders full stop.