manimanc
Well-Known Member
Tell me about it.I’m with Virgin too. You have to haggle every 18 months and it takes a few hours, but usually end up at around £80 a month for everything.
The TV and broadband is very good, but their call centre teams are crap.
You have got to check your bills. I should have had a free month and an £8 monthly rolling discount so the overall deal matched Sky’s offer, but this didn’t get applied. I’ve raised a complaint four months running and it’s finally been corrected. Don’t phone them, you spend hours talking to people in different departments in different parts of the world. You have to email their complaints team.
The amount of times I sorted a deal out only to be sent a different price in an email with the package I'd literally just agreed on 10mins previous.
I will try the email to the complaints team in the future, cheers for the heads up.