Champions League Final | Tickets - City Official Package + UEFA Tickets | 2022 Final (pg 1033)

Abe Frohman said:
BEWARE OF USING RANDOX FOR PCR-TESTS

Ahead of our flight out at 11am, May 28th, I placed my order for 3 PCR kits totalling £720.00 less discount code, therefore £360.00.

The order was placed late Monday night (17th) and were dispatched by Randox using TNT Fedex, also providing a tracking number.

These arrived Wednesday 19th, but, the package was incomplete, as it only contained the PCR tests called Day 2 (for when we return).

After joining a call queue for an hour, and explaining the issue, Randox admitted their error and vowed to rectify this.

I today rang Randox (another 60 minute queue call) to ask the whereabouts of the “missing” packs, and was told, that they’re in the system.

Now, considering that I need to drive to a Randox Dropbox on Monday before 5pm, to ensure we get our results back before we leave for the airport on Thursday morning, I asked them to confirm the tracking number, only to be told it is the same as the one previous.

A quick check online on the TNT/FedEx website revealed what I suspected, that the parcel had been delivered on Wednesday May 19th. I queried this with Randox and was told “if you don’t receive the package (that they couldn’t categorically confirm had been sent, or, perhaps more importantly, what it actually contained) by Saturday at 2pm, then I must call back (and join yet another call queue), and told to ask for a specific supervisor.

I then decided to check with TNT/FedEx to clarify what Randox had told me. They said that this would never happen, however, they could check my postcode to establish if there was anything due to be dispatched to me in the next 24 hours. There wasn’t.

Another call back to Randox (another 45 minute call queue) to explain all of the above and to simply plead with them to send me the necessary pre-travel kit as time really is now pressing, only to be told that all of the information described will be e-mailed to supervisor/manager/dispatch, and someone will ring you back.

No indication of timeline can be given as “they are all very busy”. I am therefore left in limbo as the only test I have presently is to be completed on my return, and, whist I suspect that the contents of the securely fixed box are identical, there is no rhyme or reason for them to recognise this as a pre-travel test and the necessity of issuing the necessary code I require to depart with EasyJet on Thursday.

If you’ve not booked a test yet, don’t risk Randox, as I have not yet even considered the possibility of them failing me by providing timely results before I depart given the rigmarole thus far.

I need a pint ……
Click to expand...
Oh crap, that's who I've ordered mine with! I fly Friday. Hopefully they're sending the right kits!!
 
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Reactions: ell
Abe Frohman said:
BEWARE OF USING RANDOX FOR PCR-TESTS

Ahead of our flight out at 11am, May 28th, I placed my order for 3 PCR kits totalling £720.00 less discount code, therefore £360.00.

The order was placed late Monday night (17th) and were dispatched by Randox using TNT Fedex, also providing a tracking number.

These arrived Wednesday 19th, but, the package was incomplete, as it only contained the PCR tests called Day 2 (for when we return).

After joining a call queue for an hour, and explaining the issue, Randox admitted their error and vowed to rectify this.

I today rang Randox (another 60 minute queue call) to ask the whereabouts of the “missing” packs, and was told, that they’re in the system.

Now, considering that I need to drive to a Randox Dropbox on Monday before 5pm, to ensure we get our results back before we leave for the airport on Thursday morning, I asked them to confirm the tracking number, only to be told it is the same as the one previous.

A quick check online on the TNT/FedEx website revealed what I suspected, that the parcel had been delivered on Wednesday May 19th. I queried this with Randox and was told “if you don’t receive the package (that they couldn’t categorically confirm had been sent, or, perhaps more importantly, what it actually contained) by Saturday at 2pm, then I must call back (and join yet another call queue), and told to ask for a specific supervisor.

I then decided to check with TNT/FedEx to clarify what Randox had told me. They said that this would never happen, however, they could check my postcode to establish if there was anything due to be dispatched to me in the next 24 hours. There wasn’t.

Another call back to Randox (another 45 minute call queue) to explain all of the above and to simply plead with them to send me the necessary pre-travel kit as time really is now pressing, only to be told that all of the information described will be e-mailed to supervisor/manager/dispatch, and someone will ring you back.

No indication of timeline can be given as “they are all very busy”. I am therefore left in limbo as the only test I have presently is to be completed on my return, and, whist I suspect that the contents of the securely fixed box are identical, there is no rhyme or reason for them to recognise this as a pre-travel test and the necessity of issuing the necessary code I require to depart with EasyJet on Thursday.

If you’ve not booked a test yet, don’t risk Randox, as I have not yet even considered the possibility of them failing me by providing timely results before I depart given the rigmarole thus far.

I need a pint ……
Click to expand...
That sound horrible.
I wonder why Ryanair chose to partner with them given they have such poor customer service............

seriously though, fingers crossed for you.
 
we are the east stand said:
Reposting this info to help blues sat in the phone line queue, it actually works -

Anyone struggling to get through to talk to someone at the ticket office, use the live chat function on the ticket portal - you speak to a real person based in the ticket office, sorted my query within 5 mins of chatting through the live chat instant message function
Click to expand...
cannot see this function?
 
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