I found an e-mail for test and trace to make complaints. I got a reply back within a couple of hours, for what it's worth they say they raise every complaint with the provider and monitor complaints taking urgent action if needed. dhsctesttrace.customerfeedbackteam@nhs.net
Thank you, I'm past caring about it much more now though, spent too much time on it. Dante just emailed to say click here to see your portal and results. Clicked the link and no results available. Con of the highest order, we are missing a trick here not setting up one of these spoof labs.