Champions League - seat relocations

[gingerthai]

Do you get Paper tickets for CL games? Or do they activate the cards?

Thay activate your card.

How come when I bought the ticket it asked for a delivery address? Or is this standard?

Not sure mate, but i know they activate your card having been in the cup schemes for a number of years.

 

[pedigreeblue]

Do you get Paper tickets for CL games? Or do they activate the cards?

Thay activate your card.

How come when I bought the ticket it asked for a delivery address? Or is this standard?

If they activate cards and don't send out paper tickets i can see a lot of hassle on the nite of people going to there normal seats finding out they have been relocated and forgetting where they are meant to be sitting....!

 

[squirtyflower]

Thay activate your card.

How come when I bought the ticket it asked for a delivery address? Or is this standard?

If they activate cards and don't send out paper tickets i can see a lot of hassle on the nite of people going to there normal seats finding out they have been relocated and forgetting where they are meant to be sitting....!

They do send out a paper receipt with the seat numbers because, like you said, it would be a nightmare on the night with everyone arguing over seats

 

[gingerthai]

Thay activate your card.

How come when I bought the ticket it asked for a delivery address? Or is this standard?

If they activate cards and don't send out paper tickets i can see a lot of hassle on the nite of people going to there normal seats finding out they have been relocated and forgetting where they are meant to be sitting....!

Not really they offer to send you an email or text with your new seat details. You just use your card to get in and then use the details to find the seat. This is how it worked last season anyway.

 

[PSmyth07]

Thay activate your card.

How come when I bought the ticket it asked for a delivery address? Or is this standard?

Not sure mate, but i know they activate your card having been in the cup schemes for a number of years.

Im not in the Cup Scheme for the CL as I thought the tickets would be around £50 and i'd rather make sure I had the money in my account before I got the ticket.

Just looked on the confirmation, it says 'Tickets delivery address'. Perhaps they are using paper tickets?

 

[gingerthai]

How come when I bought the ticket it asked for a delivery address? Or is this standard?

Not sure mate, but i know they activate your card having been in the cup schemes for a number of years.

Im not in the Cup Scheme for the CL as I thought the tickets would be around £50 and i'd rather make sure I had the money in my account before I got the ticket.

Just looked on the confirmation, it says 'Tickets delivery address'. Perhaps they are using paper tickets?

Unless they have changed it from previous seasons then no you wouldnt get paper tickets.

 

[Scooby Blue]

But having been a season ticket holder for the best part of the last 4 decades i have always been guaranteed 'My seat' for all cup games. This is a new policy and one that needs addressing !

Surely it is only new because we are new to the CL? and new because it is different areas than 'normal' but 'your seat' is only guaranteed for league games, in my 36 years I never believed that i was guaranteed a particular seat for the cup despite, most of the time, being able to obtain my usual seat.
The club have addressed it and put an announcement on the web when they were notified.

Where is this announcement on the web? The Club has my postal address, email address and phone number, i have not been informed, had i known i would be relocated, and had i known i would have second bite of the cherry at buying a new seat after Cup scheme members i would have joined the cup scheme, which i guess is there idea of a marketing tool. I think it is obvious from previous pots that people feel unfairly treated. I have said previously i realise it is out of the clubs hands having to relocate so many fans, i and obviously a lot of others just feel they could have gone about it in a more customer friendly way, the grievances on here are just the tip of the ice berg !

"As a result of UEFA requirements for the Champions League, a number of seats held by seasonal members will not be available for matches in this competition.

Affected supporters who are on the Cup Scheme will be allocated an alternative seat first, which may include seats held by Platinum and Gold seasonal members who are not in the Cup Scheme. Tickets will then be made available for purchase by Platinum and Gold members who are not registered on the relevant Cup Scheme"

The above announcement appeared on the website Tues 23rd August...
...but I only just found it after trawling through 5 pages of "news".

FWIW, I could do without some of the smug smart-ass responses on here.

There is a sense of schadenfreude from some fans in other parts of the ground that normally get messed around for cup games (i.e. south stand) that other fans are getting the same treatment.
There are also the know-it-all "you should have read the small print" types who are the type of people that bore you to death in a pub.

There are TWO distinct grievances that are being aired:

1) City could have made more of an effort to inform certain fans in the CL cup scheme that it was likely they would have to re-locate specifically for CL games because of extra UEFA requirements for seats.
I've no idea when City found out, but I would be surprised if it was only within the last week.
An e-mail over the summer would have been nice, rather than a bland news piece on the website only a week ago.

2) As a knock-on effect of the re-locations required by the above, season ticket holders who would normally be able to book their seats for cup games are finding out that those seats have already been allocated to moved cup scheme members such as myself.

No one is complaining about the re-locations, simply the way in which it has been handled by the club.
An e-mail / letter should have been sent to all Level 2 seasoncard holders over the summer highlighting the risk of (1) and pointing out the effect of (2) as this would have better informed people of the benefits (or otherwise) of signing up for the CL cup scheme in a part of the ground that has not previously been affected by cup related re-locations.

 

[mcfc_ms]

Just had a confirmation email saying I have been moved from 206 to 201 for the Napoli game

Any idea if these will be the same seats for all the other games? Or will it change each game?

 

[gingerthai]

Just had a confirmation email saying I have been moved from 206 to 201 for the Napoli game

Any idea if these will be the same seats for all the other games? Or will it change each game?

Previously they did it on a game to game basis so you would end up in different seats each timed you moved. Unless of course you asked for a certain seat and it was available.

 

[kinkysleftfoot]

The clubs attitude had got little if anything to do with anything related to this topic. It's pure regulation and logistics. If we see sustained success they will have to limit the cup scheme or bring in levels of membership to address it, at the minute the cup scheme is working only because of relatively low uptake.

I would have to disagree about the attitude. I understand regulations have to be applied, however i think the Club could have been a little more courteous towards Season ticket holders whos seats have become unavailable. It surely wouldn't take much to warn those effected and to offer the best alternative seating and to spell out the implications of not being in the Cup scheme ! I really do hope that good customer service does not start to suffer due to our success and the ability to get more people through the gates.

Now I understand why they have given me a nice comfy padded seat!!!......so they can kick me out of it for all champ league games! I dont even get my seat if in the cup scheme....