City not answering the phone

roubaixtuesday said:
Anyone tried contacting the club in the last couple of days?

I've got an issue with my Cityzens account, spent an hour on hold yesterday, another 30 minutes today. No-ones answering.

Incredibly poor service, very frustrating.
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No fans , no staff I guess…..
 
Sent my mobile ticket to somebody on my friends list ,disappeared into the ether.
Contacted customer services ,30mins hold, finally got through and thought I had sorted it but no
they had sent my son a print at home one of his ticket instead
Another 40 mins wait on the phone and a guy picks up who obviously knew what he was doing , 5 minutes later all done and he even said he will phone me back on Thurs to check it was all sorted
Very professional and more knowledgeable than the usual. I would hazard a guess as Management but some people there know what they are doing ... just some dont
 
lazy lazy lazy
722b5924d8567181cdae5a11ddb8f24c--great-legs-nice-legs.jpg
 
Tried ringing, tried emailing, tried tweeting, no success with any of it. Prior to lockdown, contacting the club was excellent, now just the opposite. Without boring people with the details, couldn't go to the Arsenal or Norwich game because of this lack of contact (yep I am a season ticket holder). Though it isn't just City, the Lowry are similarly difficult to speak to.
 
.
Wombat said:
Tried ringing, tried emailing, tried tweeting, no success with any of it. Prior to lockdown, contacting the club was excellent, now just the opposite. Without boring people with the details, couldn't go to the Arsenal or Norwich game because of this lack of contact (yep I am a season ticket holder). Though it isn't just City, the Lowry are similarly difficult to speak to.
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I'm intrigued.

What was your issue
 
For those of you old enough to remember. For those of you who don't know, Google it.

BT. It's good to talk.

1631052663785.jpeg

But not if you ring City.

 
Emails are no better. In previous years, I've emailed City many times & always received a reply (not always quickly, admittedly, but still).

This year I've emailed them on 3 topics & all 3 were ignored / no reply.

Not sure what's going on - did covid give everyone the excuse to forget customer service from now on ?
 
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