City not answering the phone

[Eric Hitchmough]

I've also tried Supporter Services on the phone all week and not got through once. On hold the entire time, except once when it sounded like someone picked up but nobody fucking spoke. Nowhere near good enough.

 

[bluesmith]

I’ve tried adding it.

For example :

I’ve selected FA Cup scheme
TICKET SCHEME ENROLMENT
*ticket scheme (is blank on the dropdown)
Payment method (just says payment method)
Payment details - my new c/c info
But when i select okay in bottom right hand corner is says ticket scheme field needs selecting (nothing to select as blank)
+ add new card doesn’t do anything.

Try adding your new card through the credit card section not the ticket scheme section as the above screenshot. You can then select your new card which will be saved in the ticket scheme section.

 

[Man-chester copperpot]

View attachment 25908Try adding your new card through the credit card section not the ticket scheme section as the above screenshot. You can then select your new card which will be saved in the ticket scheme section.

My new credit cards details are saved into my city account.
I just can’t put the card info into the cup schemes.
The scrolldown box for schemes is blank?

 

[UUJblue]

Is it simply lack of resources employed by City to handle queries? or software and systems not fit for purpose?

I always feel whenever a new process or change comes out - city send some lengthly email that is too word heavy.

City have one of the best social media departments - if someone did a few videos on the change and how top operate the website it would solve many of these problems.

Agreed with others that someone from external media like Ian cheeseman needs to comment on this.

 

[bluesmith]

Your in the ticket scheme section. Come out of that. Find the section for credit cards.

When you click the little mans head in the top right you should get similar to my screenshot.

 

[bluesmith]

Your in the ticket scheme section. Come out of that. Find the section for credit cards.

When you click the little mans head in the top right you should get similar to my screenshot.

Edit @Man-chester copperpot

Try this.

Log in you should see this



Click the head you should see this.

Click credit cards you should see this.

Click add, then OK and you should be able to add new card details, once done go back to schemes and select the now added card

 

[Man-chester copperpot]

Your in the ticket scheme section. Come out of that. Find the section for credit cards.

When you click the little mans head in the top right you should get similar to my

Edit @Man-chester copperpot

Try this.

Log in you should see this

View attachment 25912

Click the head you should see this.
View attachment 25913
Click credit cards you should see this.
View attachment 25914
Click add, then OK and you should be able to add new card details, once done go back to schemes and select the now added card

My card details are updated correctly

 

[paulchapo]

Our website has to be one of the worst I have ever seen. I wil not spend hours on the phone at my expense either. If my attempt to be on the cup scheme fails then empty seat it is

 

[Man-chester copperpot]

My card details are updated

My card details are updated correctly

On my cup scheme

 

[Man-chester copperpot]

On my cup scheme

It wont let me attach my new card details to all 3 cup schemes.
The drop down box is blank so wont let me update my new card details (please see previous pics)
Thanks anyway everyone.
Let’s hope they can update it or ring me