City were on the verge of having a reliable digital ticket system but chose chaos

[didsburyblu]

Mines reverted to a silver season card this Morning

 

[cleavers]

Sorry to hijack the thread, but I've a query about tomorrow's game.

My season ticket is still saying next game is Liepzig, despite having had an email saying I've paid.

On the website the ticket is listed, but can't see anyway to download it to my "wallet", there are tick boxes, but they don't work, tried on both my phone and my laptop.

Went to get help but I was 8 minutes late to ask.

Any ideas ? I've a guest with me tomorrow and have their ticket in my wallet, so don't want to turn up and have hassle.

 

[fitzy blue]

Sorry to hijack the thread, but I've a query about tomorrow's game.

My season ticket is still saying next game is Liepzig, despite having had an email saying I've paid.

On the website the ticket is listed, but can't see anyway to download it to my "wallet", there are tick boxes, but they don't work, tried on both my phone and my laptop.

Went to get help but I was 8 minutes late to ask.

Any ideas ? I've a guest with me tomorrow and have their ticket in my wallet, so don't want to turn up and have hassle.

I've still got Leipzig on mine pal.
Had this issue a few times.
The first time it happened I contacted the club and they told me it would still be ok, and to be fair it was, and I got in.
So that's what I expect tomorrow.
It may still change anyway as sometimes it has been the day of the game, especially when there's a short time between matches.
Its frustrating as it just leaves us not being sure if it will activate or not, having a different game on it.
Never had a issue with the plastic cards.

 

[dh63]

Hope this is helpful. I have had this happen several times now and same tomorrow. But if you go to the ticket office they will print a paper ticket for you.

 

[cleavers]

I've still got Leipzig on mine pal.

Thanks.

 

[simmo]

Sorry to hijack the thread, but I've a query about tomorrow's game.

My season ticket is still saying next game is Liepzig, despite having had an email saying I've paid.

On the website the ticket is listed, but can't see anyway to download it to my "wallet", there are tick boxes, but they don't work, tried on both my phone and my laptop.

Went to get help but I was 8 minutes late to ask.

Any ideas ? I've a guest with me tomorrow and have their ticket in my wallet, so don't want to turn up and have hassle.

Have you the option of clicking the 3 dots on the top right when in the wallet ?

If so go into it - click all the updates ‘off’and back to ‘on’ again. It should then change there and then.

 

[blue b4 the moon]

Bit of an issue, my adult son's transferred his Burnley ticket to my mate (both S/C holders) but it's still sitting in my lads wallet but also showing 'gone' and in my mates name in my lad's ticket records.

That'll need reading a couple of times .......

Hopefully it'll sort itself out overnight.

 

[bluesteve1964]

Sorry to hijack the thread, but I've a query about tomorrow's game.

My season ticket is still saying next game is Liepzig, despite having had an email saying I've paid.

On the website the ticket is listed, but can't see anyway to download it to my "wallet", there are tick boxes, but they don't work, tried on both my phone and my laptop.

Went to get help but I was 8 minutes late to ask.

Any ideas ? I've a guest with me tomorrow and have their ticket in my wallet, so don't want to turn up and have hassle.

Had this happened a few times this season. My ticket on Tuesday literally changed from Newcastle to Leipzig whilst I was in the queue. One match it still had previous game in wallet as I scanned it and got in no problem.

 

[Prestwich_Blue]

Sorry to hijack the thread, but I've a query about tomorrow's game.

My season ticket is still saying next game is Liepzig, despite having had an email saying I've paid.

On the website the ticket is listed, but can't see anyway to download it to my "wallet", there are tick boxes, but they don't work, tried on both my phone and my laptop.

Went to get help but I was 8 minutes late to ask.

Any ideas ? I've a guest with me tomorrow and have their ticket in my wallet, so don't want to turn up and have hassle.

It makes no difference what game is showing on the ticket in your wallet. The process is that when you check in, the system confirms you've paid for the specific game you're checking in for. As long as you've paid, you'll get in.

The game showing in your wallet is a complete red herring.

 

[bluebarry]

Had this happened a few times this season. My ticket on Tuesday literally changed from Newcastle to Leipzig whilst I was in the queue. One match it still had previous game in wallet as I scanned it and got in no problem.

Same for me, it still works even if shows the wrong game. I messaged City via Twitter DM and they confirmed all would be OK. They said : " I've checked your season ticket and I can see that the Aston Villa game is active on there, so you will be able to use this to access the game. The game displayed is incorrect, but the ticket will still work for you."