I work in the industry, not in the NHS but for a local authority. Every single on of those courses re there for a reason. Not the reason you think and its not usually something that mangers want as it makes it harder to find and train staff... But whilst people still sue the NHS daily, all those courses are to say that the person has done an awareness day thus they are less likely to have a no win no fee nob ed trying to make money on nonsense claims. Literally half of my job is about not getting a legal case brought against you. Thats the real issue.