Not saying it won’t change but they are well aware of what the Pl published and even provided a link in the email they sent me. The hospitality team are a bit more clued up than supporter services. I was told at renewal months ago the options were digital or print at home and put that out here (not that anyone here believed me) and this was another answer to a direct question.Seems that they are unaware with what the premier league published yesterday.
I had tickets to Ian Brown when and asked at Piccadilly Box Office was the gig being rescheduled or just cancelled. I was told it was going ahead as planned, but I then mentioned he had been sent to prison. Sales people tend not to be too clued up.
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