Digital Tickets

GortonBlue62 said:
I'm not trying to be deliberately awkward about this, but could you explain what you mean by that.

The mental model I have of the current system is that the card will have some kind of unique identifier on it. When I wave it near the sensor at the turnstile that identifier will link to a backend system, where all the relevant details are checked; so for example it's an FA cup tie and I'm on the relevant cup scheme and there was no problem with my payment etc.

So I'm assuming the card is relatively dumb and my existing card would last many years. It never needs reprogramming because all the relevant data is held on back end systems and that data changes when I interact with the club's backend systems (renewing, relocating, joining schemes etc.).

I could be totally wrong about this but would be interested to know if that's not how it works.
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No that's exactly how they work but the programming needs to change on a regular basis, hence why they provide new cards each year, but it now needs to be even more regular than that. I've previously been in favour of having a card that lasts for multiple seasons but having read up on it can now see why that isn't possible.

It probably helps that my background is 15 years data programming which, although in itself doesn't qualify me as an expert on this technology, does provide an insight into reverse engineering and the wider role of tech systems that transfer and process data. Data security is always the first issue to tackle in any project, whether the client requests it or not (they usually don't).

Put it this way, the club was referenced in some of the tech details I looked at and the recommendation is to upgrade. Bank grade systems is the way to go and by my calculation won't require costly hardware changes.
 
LucahArchie10 said:
Worked well for the last home game although you have to download the ticket to your Google pay which gave you your bar code to zap in instead of your season card, easy for me but there were loads not holding there phones correct & women or adults over 60 I would say panicking no patience just holding up a small queue imagine 50.000 fans going to be a fucking nightmare also the IPHONE didn't show a bar code but they got in OK, I also guess you won't be able to pass on your card or sell on only to City if only going to your phone email that's registered?
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Everyone's experience is different. I arrived at the required time with my pal which was more than one hour before kick-off. It took us 50 minutes to get past the Campus gate and the turnstile. The scanners didn't work at either location so we were just let into the campus and then the stadium with no security checks at all. And all that was for a crowd of just 10,000. Lots of people around us got into the stadium with no checks including at least one who didn't even have a ticket.
 
Prestwich_Blue said:
Like you, I've spent many years in system design and development and I'm 100% in agreement with you. You don't just introduce something like this when you've got a perfectly good existing solution that no one is complaining about. Nothing is broke and therefore it doesn't need to be fixed. The way to approach this is to invite people to pilot it but give them a killer app or reason for using it. For me, that would be the ability to easily pass your ticket on to someone connected to you at the touch of a button, rather than piss about with handing over cards and getting them back.

If you want to introduce something like this, there needs to be a good reason for it, which needs to be clearly communicated to the users. "Because we want to" isn't a good reason. They've still not learned the lesson that we at City Matters have been banging on about almost since the day we started, which is communication has to be timely, clear and structured with the end-user very much in mind. What recent history says to me is that it won't be any of those things.
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100 per cent spot-on. It's very easy for the club, and some of our own fans, to blame our fanbase for not being tech savvy. The communication strategy from City around this major change has been diabolical. Your phrase spells it out: "timely, clear, structured." Call me old-fashioned. Why not provide a clear message to our 44,000 season ticket holders explaining the benefits of this change?
 
bobbyowenquiff said:
Everyone's experience is different. I arrived at the required time with my pal which was more than one hour before kick-off. It took us 50 minutes to get past the Campus gate and the turnstile. The scanners didn't work at either location so we were just let into the campus and then the stadium with no security checks at all. And all that was for a crowd of just 10,000. Lots of people around us got into the stadium with no checks including at least one who didn't even have a ticket.
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It was a nightmare the way they made you go in from 1 area but once in it was piece of piss
Come August everywhere will be open so can't see the problem imo, move with the times
 
bobbyowenquiff said:
100 per cent spot-on. It's very easy for the club, and some of our own fans, to blame our fanbase for not being tech savvy. The communication strategy from City around this major change has been diabolical. Your phrase spells it out: "timely, clear, structured." Call me old-fashioned. Why not provide a clear message to our 44,000 season ticket holders explaining the benefits of this change?
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I can answer that, it's because City are useless with Comms, always have been and unfortunately does not seem like changing anytime soon.
 
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